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SalaryAbout us
JEN BIRCHLER LLC is a small business in New York, NY. We are professional, agile and innovative.
Our work environment includes:
- Modern office setting
- Food provided
- Work-from-home days
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a Customer Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work in a fast-paced environment and make a positive impact on our customers' experience. Duties: - Analyze customer inquiries and provide accurate and timely responses - Conduct outbound calls to follow up on customer inquiries or resolve any issues - Perform data entry tasks to update customer information in our database - Communicate effectively with customers, both verbally and in writing - Assist customers with product information, order status, and general inquiries - Provide excellent phone etiquette and maintain a professional demeanor at all times Experience: - Previous experience in customer service is preferred but not required - Strong communication skills, both written and verbal, in English - Bilingual or multilingual abilities are a plus - Proficient in data entry and computer skills Location: This position is located in . Skills: - Analytical skills to assess customer inquiries and provide appropriate solutions - Outbound calling skills to follow up with customers and address their needs - Data entry proficiency for accurate record keeping - Excellent communication skills to interact with customers effectively - Fluency in English is required, additional languages are a plus - Strong phone etiquette to provide professional customer service We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about delivering exceptional customer service and have the skills required for this role, we encourage you to apply.
Job Type: Part-time
Pay: $54,724.00 - $60,403.00 per year
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- New York, NY: Relocate before starting work (Required)
Work Location: In person
