Power Design is seeking a motivated, creative professional to join our growing team as a Customer Experience "PlusONE" Specialist. This exciting opportunity allows for innovative expression and plays a critical role in supporting the Customer Experience strategy. Located at our headquarters in St. Petersburg, Florida, you’ll experience a new-age company culture mixed with 30+ years of strong industry reputation and a fast-paced environment that inspires.

If you are passionate about building relationships and applying technical expertise to ensure a seamless Customer Experience strategy, this role could be perfect for you! Ready to make your impact at Power Design? Apply today!

PositionDetails/Responsibilities…

• Conduct interviews with customers, using information provided by and understanding internal expectations of the project teams.
• Own pieces of the plusONE reward components, including internal recognition and appreciation platforms and programs.
• Represent Power Design’s emphasis on customer relationships by networking internally, through training and events.
• Continually update application or processes based on inter-department changes and growth.
• Provide content for training and company presentations.
• Analyze aggregated feedback, on a regular cadence and miscellaneously based on request.
• Manage the workflows, application development, and solicit feedback from customers.
• Influence plusONE’s internal branding, training of interviewers for their personal growth as well as maintaining the objectivity of feedback.

Here’s What We’re Looking For…

• Bachelor's Degree in Communications, Consumer Behavior, Customer Experience Management or a related discipline is required.
• 1-2 years of relevant client-facing experience is required.
• Strong computer skills, including proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, OneNote).
• Construction project management knowledge or experience is a plus.
• A strategist who values creativity and leverages analytics to craft work that makes an impact.
• Excellent customer relations, written, and verbal communication skills; with the ability to interface across all levels of staff and management.
• Self-motivated team player with a track record of working effectively in a fast-paced environment while managing multiple projects with changing priorities.
• Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth.

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