Customer Experience Manager

About Us:
Roar Coatings is a leading provider of high-quality ceramic coatings and detailing products for small businesses across the nation. We are committed to helping our customers thrive by offering top-notch products and exceptional support.

Job Description:
As a Customer Experience Manager at Roar Coatings, you will play a crucial role in ensuring our customers receive outstanding service and support. You will work closely with small business owners to understand their needs, provide assistance with product usage, and identify opportunities for improvement in their businesses.

Responsibilities:
- Engage with customers to ensure their satisfaction with our products and services
- Provide guidance and assistance to customers on product usage and best practices
- Proactively gather feedback from customers to identify areas for improvement
- Collaborate with internal teams to address customer concerns and enhance the overall Customer Experience
- Develop and implement strategies to increase customer retention and loyalty
- Lead and mentor a team of customer service representatives

Qualifications:
- Previous experience in customer care, with a strong emphasis on customer satisfaction
- Proven track record of managing teams and driving results
- Excellent communication and interpersonal skills
- Ability to empathize with customers and understand their needs
- Motivated by making a positive impact on others and passionate about helping businesses succeed

How to Apply:
If you are ready to join a dynamic team dedicated to helping small businesses thrive, please visit our website at https://www.roarcoatings.com to learn more about our company.

Roar Coatings is an equal opportunity employer and values diversity in the workplace.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Orlando, FL (Required)

Ability to Commute:

• Orlando, FL (Required)

Work Location: Remote