Associate Success Manager, Customer Success

Location: Remote, US

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

The Senior Manager, Publishing Development oversees a global team responsible for driving journal and article growth activities across Wiley's society and proprietary journals. Leading initiatives in a strategically significant subject area, the Senior Manager translates strategic objectives into tactical goals, ensuring alignment with company goals. They are tasked with executing opportunities within their purview, managing resources effectively, and balancing short and long-term organizational needs. This role focuses on stakeholder engagement and feedback, driving development initiatives that respond to both external and internal customer requirements to achieve Research Publishing targets.

How you will make an impact:

• Translate strategic objectives into tactical goals and opportunities for the team
• Balance short and long-term organizational needs, directing team priorities and resources
• Deliver on Research Publishing targets through effective planning and execution
• View work in the context of external and internal customers, ensuring alignment with stakeholder needs
• Drive development initiatives based on stakeholder engagement and feedback
• Develop subject area to increase submissions and published output
• Address portfolio gaps through strategic actions to enhance the overall portfolio
• Oversee and implement plans and activities outlined in the annual journal development planning cycle
• Provide leadership and change management for Open Access (OA) publishing at scale
• Foster and maintain internal and external partner relationships
Demonstrate leadership and effective people management skills within the team

What we look for:

• Bachelor’s Degree
• Journal publishing experience with a track record for developing and growing journals
• Is skilled at persuading, influencing and negotiating and able to negotiate successful outcomes

• establishes collaborative relationships within Wiley and external organizations.
• Creates and delivers presentations with impact
Exceptional communication and problem-solving abilities with the ability to think creatively to develop and propose solutions

About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws.

#LI-CW1

#LI-REMOTE