Address
Form of workJob Description
Customer Advocate
Overview:
Primary Responsibilities:
- Navigate customers through the process of submitting an order through the self-service portal.
- Answer inquiries regarding customers' accounts.
- Keypunch supplier and sample withdrawals.
- Electronic imaging.
- Research shortage and miss-shipped claims.
- Process/enter orders and pick-ups.
- Process winery direct orders.
- Scan and index customer credit files into the imaging system.
- Add partners, drop partners, self-incorporated accounts and inactive systems.
- Identify outdated, obsolete and duplicate documents from customer files.
- Handle all salespersons changes at the beginning of each month.
- Research returned mail with an incorrect address and make the necessary corrections.
- Handle delivery claims and logs (shortage claims, miss ships, etc.)
- Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R.
- Perform the job in accordance with company and departmental policies and procedures.
- Perform other related duties as assigned.
- High school diploma or equivalency plus 1 year of experience.
- Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives.
- Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas.
- Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator.
- Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping.
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs.
EEO Statement:
About Southern Glazer's Wine and Spirits:
Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, Canada and the Caribbean. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for.Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making generous contributions to national, state and local charitable organizations.
