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SalaryOverview
The Sr. Customer Care Representative will assist in resolving National/Global, Enterprise or Business Direct escalated customer issues regarding discrepancies and/or delays in receipt of product orders or services. Researches and resolves any fax order discrepancies as it relates to product and order entry issues. Liaison between the Customer Service Center, Delivery Couriers/Drivers and the customer to ensure timely resolution of issue. Determines method to resolve problems and executes end result on behalf of the customer, and assists in arranging courier delivery through the Customer Service Center when a resolution cannot be met in a timely manner, with the direction of management.
This will be a remote position, work hours will be Monday - Friday 8am - 6pm eastern time.
Qualifications:
Detail oriented with ability to manage multiple priorities with a high degree of accuracy. Demonstrates customer service skills. Excellent problem-solving capabilities. Good organizational and communication skills.
About The ODP Corporation:
The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule:
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply:
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline:
The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity:
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
