Customer Care Client Relations Guest Service Agent

About us

Red Fern Pet Lodge is a dog daycare and lodging facility in Ocala, FL. We strive to provided excellent pet care to all dogs that come into our facility.

Our work environment includes:

• State of the art kennel facility
• 2.5 acres of outdoor play areas with inground pool

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Assist with data entry tasks to ensure accurate and up-to-date information
- Conduct outbound calls to follow up on customer inquiries or provide additional information
- Collaborate with team members to improve overall customer satisfaction

Requirements:
- Fluent in English (Spanish helpful), both written and verbal communication skills are essential
- Proven experience in customer service or a related field
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism and empathy
- Strong analytical skills to identify customer needs and provide appropriate solutions
- Proficient in data entry with a high level of accuracy and attention to detail
- Ability to work independently as well as part of a team in a fast-paced environment
- Sales experience is a plus

We offer competitive compensation, benefits package, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing outstanding customer service, we would love to hear from you. Apply today!

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Split shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Experience:

• Front desk: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person