Customer Account Manager (Remote)

We're revolutionizing tech hiring by giving companies a skills-based hiring platform that allows them to effectively assess technical skills. We're a friendly, motivated, and passionate bunch looking for more smiling faces to join us.

We are looking for a Customer Account Manager who is customer-obsessed and passionate about consulting and advising new and current customers through the buying journey. This position is Full-Time and Remote within the US.

In this role, you will be instrumental in shaping HackerRank's vision of prioritizing "skills over pedigree" in developer hiring and career growth. Your contributions will encompass optimizing customers' utilization of HackerRank in their hiring processes. Collaborating seamlessly with colleagues, you will elevate our strategic partnerships with customers.

You will be working on:

• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats
• Formulate BoB strategy (coverage, adoption, revenue, cadence) to retain and grow BoB
• Create and execute Account Plans (inclusive of Success Plans) for all accounts
• Formulate new business strategy (coverage, demand gen, sales execution, cadence) to drive new business in target accounts or segments
• Effectively captain internal teams to execute BoB Strategy and Account Plans
• Ensure adequate customer engagement to meet account plan goals
• Build and maintain relationships with exec sponsors, champions & stakeholders
• Create adequate pipeline to meet expansion goals
• Retain revenue and renew customers on time
• Structure fair commercial terms that allow both the HackerRank and the customer to grow
• Maintain accurate pipeline and forecasts

We are looking for:

• 8+ years of Account Management and/or SaaS platform sales experience
• Experience working with Fortune 100 Companies
• Proven success in selling to VP/C Level at 100K+ deal sizes
• Extreme Ownership:
  • Own your territory, your sales process, and your opportunities end-to-end
  • Effectively captain each opportunity with a thoughtful strategy and plan of action
  • Have the following traits: Grit, Results Oriented, Collaboration, Curious, Organized, and a Relationship Builder
• Coachable: Open to taking guidance from across the organization beyond just their manager. Constantly seeking additional perspectives and open to new ideas.
• Competitive: The ideal candidate not only is driven to win, and be the top performer on the team, but also hates to lose.
• Communicative: The ideal candidate will possess great communication skills, be able to articulate how they convey value and engage prospects throughout the organization to drive conversations and mindshare. They will be to discuss how they uncover pain at the key persona level and discuss their ability to accurately forecast and hit their quota goals.

Nice to have:

• Experience within the HR Tech industry

Benefits & Perks:

We have a full package of competitive benefits and perks which include:

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, Carrot, Cleo, etc)
• Unlimited paid time off, paid leave for new parents, and flexible work hours
• Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
• Employee stock options, flexible work hours, and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,800+ companies across industries and 18M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We're data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

We offer a comprehensive total rewards package where you'll be rewarded based on your performance and recognized for the value you bring to the business.

Total compensation and benefits consist of salary, quarterly performance incentives, equity (stock options), medical, dental, vision, life insurance, travel insurance, monthly work from home stipend, learning and development reimbursements, flexible remote first work culture, 401(K), flexible time off, generous parental leave and more. Under our flexible paid time off policy, you'll decide how much time you need based on your own personal circumstances.

This sales role is eligible for incentive based pay. Annual total potential earnings, including base salary and incentive based pay, is $190,000 to $210,000, based on quota attainment. Exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. Base Salary range does not include other compensation components, commission (for sales related roles), bonuses, or benefits that you may be eligible for. Salary may be adjusted based on business needs.

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