Account Manager (Customer Service)

Account Manager (Customer Service)– $47,840 - $ 58,240 per year – Richmond, CA

The Role

Are you a highly organized, personable and driven individual with a passion for Account Management? We are looking for an Account Manager to join our team in a fast-paced and dynamic work environment.

As an Account Manager, you will be responsible for managing customer accounts and ensuring the seamless process of customer orders from the time received to time shipped. You will work closely with our Logistics Coordinator, Purchasing, and Operations teams to ensure total customer satisfaction.

Key Responsibilities:

The key responsibilities of an Account Manager include, but are not limited to:

• Creates sales orders within 24 hours for all new orders received from customers.
• Creates purchase orders for National Brand items that are catalogued.
• Works with Logistics team on any transportation needs.
• Addresses email requests from customers, ensuring all deadlines are met.
• Requests bookings from the Department of Defense Logistics Agency (DLA), shipping lines, or brokers.
• Maintains and keeps booking log current.
• Utilizes job knowledge to resolve problems; suggests strategic order processing opportunities to improve customer satisfaction.
• Provides back up to the Documentation Specialist.
• Strictly adheres to Richmond Wholesale’s employment policies, departmental operating policies, and all federal and state regulatory and compliance laws pertaining to our business and industry.
• Daily follow ups on unresolved tasks to maintain 100% fill rate.
• Maintains 99% accuracy on all customer accounts.

The Company

Richmond Wholesale is a global wholesale food distribution enterprise with a proud legacy serving hotels, restaurants, retailers, and the U.S. military at home and abroad.

Our organization’s culture is defined by the values of Humble Confidence, Collaboration, Mindfulness, Customer Success and Innovation. If these values are inspiring to you and you thrive in a team-based environment, then this may be a great opportunity for you.

The Person

The key skills and qualities of an Account Manager are:

• High school diploma or general education degree (GED).
• Experience in Microsoft Outlook, Word, and Excel required as well as Asana.
• 1-2 years of office management skills.
• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Detail oriented with strong organizational skills and have consistent and disciplined follow through.
• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Must be able to work onsite 4-5 days a week.

If you are an enthusiastic professional who is looking to take their career to the next level, we want to hear from you! We offer competitive salary and the opportunity to work with a great team. Ready to make a difference? Apply today!

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