Csr - Customer Service Representative

```Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Part time position working approx. 7 hours per day/35 hours per week, Monday - Friday & alternating Saturdays. (Includes driving approx. 2 hours daily, shuttling orders from Lafayette to Crowley and back daily.) Applicant must have a good driving record, must be able to stand for extended periods and be able to lift up to 40 lbs.

Duties:
- Greet customers in a kind & professional manner, accurately take in orders, pull outgoing orders and process payments

- Answer incoming customer inquiries via phone or chat
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with placing & tracking orders, and resolving any issues or concerns
- Perform data entry tasks to update customer records and maintain accurate information
- Conduct outbound calls to follow up with customers or provide additional information as needed
- Utilize phone etiquette skills to ensure professional and courteous communication with customers
- Collaborate with other team members to resolve complex customer inquiries or escalations

Skills:
- Excellent verbal and written communication skills in English
- Strong data entry skills with high accuracy and attention to detail
- Ability to effectively communicate and build rapport with customers
- Experience in Customer Service is preferred
- Proficient in using computer systems and navigating various software applications
- Ability to analyze customer needs and provide appropriate solutions
- Strong problem-solving skills and the ability to think quickly on your feet

If you are a dedicated individual who is passionate about providing exceptional Customer Service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!```

Job Type: Part-time

Pay: From $10.00 per hour

Expected hours: 30 – 35 per week

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person