Csr - Customer Service Representative

Job Summary

I. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Fields incoming calls and e-mails from Customer Service and sales department
• Respond effectively and courteously to Customer Service inquiries, requests or complaints.
• Return all customer calls in a timely manner
• Notify the appropriate personnel to handle the customer's problems and concerns
• Research and resolve issues in a timely manner
• Enter service and route data into computer for billing and route scheduling purposes
• Assist Human Resources with hiring paperwork for assigned location

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent Customer Services skills
• Basic customer skills required for inputting and retrieving data
• Strong written and verbal communication skills
• Ability to handle multiple tasks
• Ability to work effectively with others in a team environment

Computer skills with ability to handle multiple programs and systems. Must be able to communicate effectively and professionally via e-mail and telephone. Must have the desire and ability to learn company software applications

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• New Iberia, LA 70560: Relocate before starting work (Required)

Work Location: In person