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Form of workCoordinator, Transportation - (USA00033G)
We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.
By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.
SUMMARY:Responsible for coordinating and supporting customer transportation business requirements by developing and managing both carrier and customers to ensure requirements are met.
GENERAL RESPONSIBILITIES:Communicate with shippers, consignees, vendors, agents, etc. to effectively manage each shipment. Negotiate and determine appropriate pricing based on volumes, service lanes and potential business for both carriers and customers. Work directly with new and existing carriers to obtain pricing. Certify pricing calculations for each client to meet the profit goals. Ensure compliance with applicable laws, regulations and industry standards. Collaborate with the sales team to establish procedures and identify ways to grow business lanes. Monitor customer shipments and the quality control of carrier and performance. Develop and implement effective cost control measures, maintain records of quoted rates, monitor profitability, settle discrepancies, ensure correct billing and invoicing to customer for timely payment to carriers. Organize documentation, clearances, shipping mode, delivery, tracking and notifications. Maintain contact management system similar to CRM to determine established contacts. Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders and negotiating rates with carriers.
EDUCATION:High school diploma or equivalent required. Bachelor’s degree in business, transportation or a related field preferred.
EXPERIENCE:1 year or less experience in truck dispatching import/export transportation, customer service, negotiations or other related experience.
TECHNICAL PROFICIENCY:Proficient in Microsoft Office products, including Excel, Outlook and Word.
COMPETENCIES:Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences and other written materials. Knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and/or international capacity.
OTHER:Travel may be required. Bilingual (English/Spanish) preferred. Hybrid Policy of 1 day in office on Tuesday. A change to the hybrid working requirement, different day, or additional days during the week, may be implemented based on business needs.
JOB SCOPE:Position impacts multiple business units/segments.
WORKING CONDITIONS:Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.
Primary Location: US-FL-JACKSONVILLE
Job: Land Ops
Organization: Crowley USD BU
Employee Status: Non-Management
Travel: Yes, 25 % of the Time
Career Band Leveling: Support Band - S4
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