AddressWeil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.
Job Description
Maintain and administer client and contact data in the Firm's global contact relationship management system (InterAction CRM). Distribute Firm communications via Vuture.This position is within the Business Development & Communications department, and requires the CRM & Email Marketing Coordinator to have a solid understanding of both the Firm’s business and the technologies used by the team.
Primary Responsibilities and/or Essential functions:
CRM:
- Must become proficient in both InterAction’s Windows and Web version and understand how the information is displayed differently in each interface.
- Master intricate processes, procedures and best practices to ensure the optimal functionality of InterAction and Email Marketing.
- Review the Data-Change Management (DCM) and New Contact Review (NCR) inbox’s on a regular basis, verifying and standardizing contact information for managed contacts before approval to the Firm database collection.
- Enter contact data for attorneys, secretaries and other departments.
- Monitor data quality within the Firm’s CRM to ensure the data is current, accurate, standardized and complete according to the CRM team best practices.
- Merge duplicate records while ensuring data integrity.
- Process undeliverable email addresses and requests to unsubscribe or subscribe.
- Research secondary sources (trade journals, etc.) to pro-actively add and improve the data quality and completeness in the Firm’s CRM.
- Help create and maintain the standards and processes guidelines created for the Firm’s CRM.
- Create, maintain and update lists for mailings, including segmentations.
- Communicate any questions that arise regarding contact information or mailing lists to attorneys and their secretaries, as well as any project/list owners.
- Perform data imports and exports.
- Create RSVP reports, field based reports, and engagement reports.
Email Marketing:
- Help specialists with implementing and overseeing Firm announcements, thought leadership and event mailings.
- Report on mailing analytics and development recommendations for improved performance.
Other:
- Monitor select mailboxes on a regular basis and execute appropriate action.
- Any additional responsibilities as required by management.
Knowledge, Skills & Abilities:
- Excellent oral and written communications skills.
- Strong attention to detail and accuracy.
- Strong time and project management skills
- Working knowledge of Windows and MS Office.
- Must be comfortable with intense data entry and detail oriented tasks in a technical CRM environment.
- Proficient with Excel and data manipulation.
- Ability to use research tools available through the internet and the Library.
- Previous proofreading experience is a major plus.
- Ability to work independently and multitask.
- Law firm and InterAction/Vuture experience desired.
Education/Certifications:
- Bachelor’s degree
Estimated salary range is $75,000 - $85,000. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.
Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status.
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