Convention Services Manager

Responsibilities

• Verifies business is turned over properly and in a timely fashion for quality service delivery.
• Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
• Manages group room blocks and meeting space for average to large-sized assigned groups
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Follows up with customer/client in a timely fashion. Conducts formal pre- and post-event meetings as required to review / communicate group needs and feedback.
• Serves as primary contact for meeting and banquet functions to ensure all preparations have been made as detailed on Banquet Event Orders (BEO), last minute needs and changes are responded to expediently.
• Attends and/or facilitates Hotel’s weekly BEO meetings with Food and Beverage Staff.
• The Convention Services Manager handles all details of definite groups including but not limited to menu planning, AV requirements, process Banquet Event Orders, obtains guarantees, distributes group resumes, handles VIP’s, rooming lists, billing, etc.
• Implements the brand's service strategy and applicable brand initiatives in all aspects of the detailing process and drives customer loyalty by delivering service excellence throughout each customer experience. Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Identifies operational challenges associated with his / her group and determines how to best work with the property staff and customer to solve these challenges and / or develop alternative solutions.
• Responds to and handles sales clients/guest problems and complaints.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Sets a positive example for guest relations.
• Performs other duties, as assigned, to meet business needs.

Requirements

• US Work Authorization
• High school diploma or GED; 2+ years’ experience in the sales and marketing, guest services, front desk, or related professional area
• 2-4 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
• Move up and down stairs, service ramps, and/or ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Enter and locate work-related information using computers.

Additional Information

It is the policy of the hotel to be fair in all of its relations with its associates and applicants for employment, and to make all employment related decisions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, genetic information, marital status, pregnancy, HIV/AIDS status, sickle cell trait/testing, or DNA analysis, amnesty or status as a covered veteran in accordance with applicable state, federal, and local laws.

This policy applies to recruitment, hiring, training, promotion, transfer and all other personnel actions and conditions of employment such as compensation, benefits, layoffs, and reinstatements, leaves of absence, disciplinary measures, and termination. Decisions regarding employment and promotion will be based solely upon valid job-related factors.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.