Convention Services Manager

We have an immediate opening for a Convention Services Manager! The primary responsibility of the Convention Services Manager is to generate revenue through sales and maintenance of client relationships and events. Generate new business and maintain contact with present accounts. Solicit, develop and maintain business in a profitable manner ensuring budgeted financial results are achieved and or exceeded. Maintain high standards in customer satisfaction, following the Vision and Mission statement of Delta Hotels by Marriott Phoenix-Mesa.

RESPONSIBILITIES AND JOB DUTIES:

• Responsible for executing all business development processes to achieve lead generation.
• Accountable for proactively soliciting potential new accounts or lead opportunities by leveraging business intelligence using internal and external resources.
• Possess key knowledge of the overall market, competitor’s strengths and weaknesses, economic trends, supply and demand.
• Build and maintain rapport with customers throughout the sales process, effectively present hotel benefits and features based on customer needs.
• Implement and manage Sales Account Management system.
• Identify feeder markets for all segments of the business with integrated action plans.
• Persuasive communicator who takes ownership and delivers results.
• Strong administrative and management acumen.
• Maintain superior communication skills with the ability to effectively communicate at all levels.
• Meet solicitation and maintenance call requirements; make outside sales calls, handle all incoming inquiries.
• Anticipate and respond to all customer needs within a timely manner.
• Meet sales and catering booking goals to achieve budget and crossover.
• Develop and implement sales activities within market segment to achieve budgeted goal.
• Present proposals to achieve maximum profit while satisfying client needs.
• Follow-up on assigned sales leads in a timely manner.
• Participate in business review meetings, special events, sales blitzes, and sales meetings.
• Familiar with operations and standard work practices.
• Maintain good relations with counterparts at competing hotels.
• Complete all assigned paperwork within a timely manner, plan and prepare appointments for sales trips and follow-up in a timely manner.

Qualifications:

• 2-3 years Convention Services experience
• Dynamic and entrepreneurial spirit
• Undergraduate degree Preferred
• Strong business acumen, ability to understand and apply yield and revenue techniques
• Strong leadership skills; a natural motivator
• Strong management reporting skills
• Strong Communication Skills (written, verbal and formal presentation style)

Education and/or Experience: Bachelor’s degree (B. A.) from four-year College or university; or three to four years related experience and/or training; or equivalent combination of education and experience.

Computer Skills: To perform this job successfully, an individual should have knowledge of POS, extensive MS Excel spreadsheet software and MS Word processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is required to walk. The employee must lift and/or move up to 40 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: Salary range begins at $55,000/year plus quarterly sales incentives.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person