Convention Services Manager

Job Description Summary

The Convention Services Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.
The Convention Services Manager is responsible for coordinating meetings, conventions and other special events that are booked through the sales department. The Convention Services Manager synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function.

Job Description

Operational/Functional:

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
• Plan and attend Pre and Post convention meetings.
• Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
• Implement a daily, weekly, and monthly checklist for the catering department.
• Build strong relationships with meeting planners and promote the hotel services and facilities. Work with sales staff to service and solicit new business.
• Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client’s needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations.
• Complete post-conference reports of events for senior management and complete other reports as needed or requested.
• Attend weekly resume meetings.
• Assist the Director of Sales & Marketing/Director of Catering with budget and forecast and complete special projects and assignments as designated.
• Perform any other job-related duties as assigned.

Financial Management:

• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.
• Review final bill prior to presenting to client.
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.

Leading with Passion:

• Utilize and collaborate with resources across different departments and corporate office.
• Lead by example and operate with integrity and respect.
• Inspire your coworkers to embrace and demonstrate Sonesta’s core values and the guest service standards.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Prior Convention Services experience
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize and organize work assignments.
• Extensive knowledge of hotel and hospitality industry.
• Delphi and Opera PMS experience a plus.
• Proficient with Microsoft Office Suite or related software.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.