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SalaryPosition: Convention Services Manager - Hyatt Regency Houston
Mission Statement
Palette Hotels a dynamic hospitality management company which brings success to all its stakeholders.
We achieve this with a diverse and talented team by exceeding expectations of guests, associates, and owners.
We bridge the gap between risk and reward providing tools and confidence to take on bigger and bolder opportunities.
We pride ourselves on building strong partnerships never losing sight that profitability begins with people and relationships.
Vision Statement
Palette Hotels Vision is to be recognized as an innovative market leader changing the hospitality industry. We lead on a path to meaningful growth and make a positive impact in the lives of all.
Palette Hotels. Is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitment to guests, associates, and owners.
Position Summary: This position is responsible for planning, organizing, and coordinating functions and guest rooms for assigned group accounts, in accordance with hotel policies and quality standards, to ensure customer satisfaction, maximize profitability and generate return business.
To understand and respond to all guest needs and requests in a timely and professional manner.
Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract.
Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment, and audio visual.
Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements.
Meet the client upon arrival and conduct pre-conference review, including the introduction of Department Heads, overview of events, and guest arrival details.
Communicate last minute changes in group functions to hotel staff and ensure accurate and satisfactory follow up.
Conduct post conference review with clients including the presentation of banquet checks/group master accounts when applicable.
Send thank you notes and meeting critiques, and ensure any feedback is communicated and responded to according to hotel guidelines.
Attend daily, weekly, and monthly meetings as directed.
Work with the Sales Team to generate an accurate monthly forecast of group food and beverage revenue associated with all group events. Ensure monthly goals are attained to maximize revenue.
Manage and maintain client information and reports accurately.
Perform other functions as required and directed.
Responsibilities:
Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards
Coordinate meeting/event rooms and services for groups and organizations holding meetings, conventions, and other events at the hotel
Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
Sign contractual agreements and usually keep records of all communications in writing
Meet with the heads of other departments in the hotel to coordinate any planned events
Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
Perform any other job-related duties as assigned
Skills and Qualifications:
Basic computer skills including Microsoft Office.
Excellent communication, presentation, organization, and time management.
Analytical skills to measure business potential and value to the hotel.
Able to interact with all levels of customers, team members and management.
Bachelor's degree in Business Administration or Sales and Marketing or equivalent experience.
2 years of banquet, event, or meeting planner experience or equivalent combination of education and experience.
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
