Content and Customer Experience Specialist

Content and Customer Experience Specialist
Fully remote or Hybrid, seeking candidates based in DMV Area Locations - Richmond, Charlottesville, Virginia Beach, Baltimore, etc.
The Company:
Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.
At Censeo, our award-winning culture means you’ll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects.
The Position:
We are looking for passionate, driven candidates to help solve our client’s complex problems and guide them towards operational success. Consultants are responsible for a discrete part of the problem solving on each project. They play an important role on the project teams: performing critical analyses, contributing to final recommendations, and often presenting their work to Censeo and client leadership. Some responsibilities include:

• Evaluate inventory of resources to optimize quality, format, and navigation for users locating government services.
• Execute user research targeting user needs and expectations to inform the content, design and placement of key acquisition resources.
• Analyze metrics and user feedback to improve marketing of acquisition resources.
• Use human-centered design principles to develop a content strategy for government office.
• Test digital content for Plain language and 508 compliance.
• Regularly publish content (e.g., case studies, interview write-ups, newsletters) to share on a government program office’s intranet.
• Use Google Analytics 4 (GA4) to track performance metrics and make informed. recommendations to improve digital Content and outreach strategy on internal Google site.

The Ideal Candidate:
At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what’s printed on your diploma. We believe a successful candidate will have:

• BA/BS required with strong academic background.
• Familiarity with Plain language, 508 compliance, and 21 Century IDEA Act guidance.
• Working with federal agencies, specifically the U.S. General Services Administration is preferred but not required
• Experience developing content strategies in collaboration with team members, including developing user journey maps, executing content audits, and translating research and analysis into design decisions.
• Experience conducting user research to identify challenges and needs.
• Experience evaluating the effectiveness and performance of content using data analysis and analytics tools, such as GA4 and Siteimprove.
• Ability to work effectively on a project with demanding deadlines in a team environment.
• Effective communication skills with an ability to share and synthesize knowledge in a clear and concise manner to a wide range of audiences.

The Location:
This position is remote or hybrid. For those local to the Washington, DC metropolitan area, Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.
The Fine Print:

• Expected travel 0-10%; may increase based on business needs
• This is a part-time position
• Essential Physical Functions
  • Sitting: Particularly for sustained periods of time
  • Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another

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