Customer Support Specialist

Join our dynamic team at Panda Exteriors, a leading player in the rapidly growing solar and roofing industry! We're on the lookout for ambitious individuals who are eager to make a positive impact. At Panda Exteriors, we prioritize our employees, fostering a supportive and balanced work environment.

Position: Confirmation Specialist

Schedule:

• First Shift : M-F - 8:00am - 4:30pm
• Second Shift : M-F - 11:30am - 8:00pm
• Every other Saturday : 9:00am - 3:00pm
• One day off per week to even out the Saturdays

Compensation and Benefits:

• $55,000 - $75,000 annually
• Base pay plus bonuses and commissions
• Paid training
• Medical, dental, and vision insurance
• Paid holidays
• Paid time off
• 401k
• Company events and excursions

Responsibilities:

As a Confirmation Specialist, your role involves:

• Increasing sales by converting pre-qualified leads and generating new business
• Confirming booked appointments with potential customers
• Collecting key information and setting customer expectations
• Communicating with customers through inbound and outbound calls and lead follow-ups
• Understanding customer needs and identifying sales opportunities
• Answering potential customers' questions and providing additional information via email
• Entering relevant customer data into the CRM platform
• Keeping up with product and service information and updates
• Maintaining a database of current and potential customers
• Staying informed about competing products and services

Requirements:

• 18+ years of age with a high school diploma and reliable transportation
• 1-3 years of cold calling/sales/telemarketing experience
• Ability to learn and educate customers on roofing sales or solar sales
• Comfortable working in a sedentary role, primarily at a computer and on the phone
• Student mentality, leadership skills, and a desire to learn and train
• Technologically savvy, with the ability to multitask and switch between various software, technology, and priorities with ease

Panda Exteriors is a rapidly expanding Exterior Services and Green Energy company, committed to helping homeowners go green, save money, and increase their home value. We are an equal opportunity employer and encourage both entry-level and experienced applicants to apply.

If you're ready to jumpstart your career and contribute to a greener future, apply today!

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Work Location: In person