Description
OPEN DATE: February 15, 2024
What are Trust Fund Positions?
- Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk.
- Complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer.
- The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
OVERVIEW
The Smithsonian’s National Museum of Asian Art is committed to preserving, exhibiting, researching, and interpreting art in ways that deepen the public and scholarly understanding of Asia and the world. Currently responsible for some 46,000 objects, the museum stewards one of the world’s most important collections of Asian art, with works dating from antiquity to the present. The collection includes works from China, Japan, Korea, South Asia, Southeast Asia, the pre-Islamic Near East, and the Islamic world (inclusive of Central Asia, the Middle East, and North Africa). It also stewards an important collection of nineteenth- and early-twentieth century American art. Its rich holdings thus bring the arts of Asia into direct dialogue with a focused American collection, providing a compelling platform for creative collaboration and cultural exchange.
DUTIES AND RESPONSIBILITIES
Technical Support
- Respond to requests to resolve problems and provide services made through the SI helpdesk, via phone, in person, or electronically.
- Coordinates with and works complementary to the remote desktop support provided by the Office of the Chief Information Officer
- Serves as primary on-site support for technology within the museum including but not limited to:
- Desktop and laptop computer hardware and software.
- Peripheral devices such as printers and scanners.
- Tablets and cellular communications devices.
- Independently diagnoses and resolves malfunctions.
- Installs and configures computer and peripheral hardware and software, email, VOIP telephones, videoconferencing software, network connectivity issues, fax machines, internet access.
- Plans and coordinates installation of network and/or office automation workstations and the movement/reinstallation of existing equipment at any of the museum’s locations.
- Assists with the support of exhibition technology, including configuration, troubleshooting, performing maintenance or updates, and assisting with installation/de-installation of equipment, which may include computers, and peripherals such as cameras, projectors, or touchscreen monitors.
- Conducts hardware/software requirement assessment and procurement. Reviews and analyzes new or proposed software packages and recommends which applications would best support the museum’s mission.
- Provides and/or seeks sources of technical expertise and performs technical research in areas such as networking, IT security, server configurations, and specialized hardware or software.
- Works independently or closely with computer/network/security administrators, technicians, and/or other computer specialists in OCIO as well as with external contractors and consultants to administer accounts and network/cloud storage, resolve problems, and support all manner of computing and network issues across a broad range of IT service categories.
- Provides formal and informal training, demonstrations in person and remotely to end users on how to use computers, peripherals, network resources, and a variety of software.
- Assists with the review of internal policies and technical documentation relevant to IT, networking, and operational security of the museum.
- Assists with periodic review of existing technology within the museum and recommends improvements as needed.
- Provides documentation of procedures and installed configurations on all equipment. Contributes to project plans in all IT areas as assigned, documents work tickets in the Help Desk ticket system, and provides the department manager with project and activity status reports.
- Keeps informed of current technology trends and possible security risks, as well as SI IT-related policy changes, and shares relevant information with museum colleagues.
- Participates in identifying training needs in the museum for IT hardware and software systems, and in developing and delivering customer training to meet organizational needs.
- Ensures Customer Support services comply with information security and integrity policies, principles, and procedures.
- Performs other duties as assigned.
QUALIFICATION REQUIREMENTS
- 2+ years of hands-on Helpdesk/IT Customer Support experience
- High school diploma, GED or equivalent
- In-depth knowledge of Windows and MacOS operating systems, computer hardware and peripheral devices (eg. Printers, scanners). Familiarity with audiovisual equipment (projectors, microphones, speakers) a plus.
- Proficiency supporting Microsoft-based platforms (Windows, Active Directory, Microsoft 365, Office Productivity Suite).
- Experience with supporting Adobe products such as Photoshop, and with supporting museum-specialized software, eg. collections management software, a plus.
- Understanding of computer security and data privacy principles
- Detail-oriented and organized with excellent problem-solving and analytical skills.
- Must be able to work onsite in Washington DC
- Excellent written and verbal communication skills
- Ability to work independently and to be a flexible and resourceful team player.
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Commitment to Diversity, Equity, and Inclusion
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact campbellrm@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.