Address
Form of workNeighborWorks America: Working Together for Strong Communities Purpose of Division: The Customer Response Specialist for the Training Division performs the administrative work associated with ensuring that excellent service delivery is provided to our participants through products and services. Most customers are attendees of NeighborWorks America's events ranging in scale from 15 to 2,000 participants. "Due to the current pandemic circumstances and our commitment to provide the highest care for our community, NeighborWorks America requires all new employees to be fully vaccinated against COVID-19 before being hired.
Candidates should be prepared to submit proof of COVID-19 vaccination upon hire or discuss accommodations in line with COVID-19 safety protocols." Essential Duties/Responsibilities: Assist Customer Response Manager and NeighborWorks Center for Homeownership Education and Counseling (NCHEC) in providing overall customer relations support for training events. This includes answering and responding to inquiries received via phone, e-mail, fax, mail; researching inquiries; processing changes; and updating written and verbal communication as appropriate. Serve as a customer liaison in answering verbally and in writing, complex questions regarding registration policies and procedures.
Periodically review, analyze, and submit updates to the NWA website to assure that information relayed on the website is accurate and current. Work directly with other Training Division units (registration and payments, production, curriculum, marketing and NCHEC) to complete the full cycle registration process for participants Provide back-up support to the registration and payments unit, using established systems and a comprehensive registration database Coordinate with the curriculum production unit to address inquiries related to the professional certificate program certification. Provide Level 1 Helpdesk Support to registrants of our Online Learning System .
Assure that Customer Response Travel bins are properly stocked, and order supplies as needed. Travel to events throughout the country and perform on-site customer relation functions. Coordinate process for event mailings to include preparing labels and ensuring quality control.
Processes cancellations, substitutions, and registration changes according to policies and procedures. Nature of Work Contacts: NeighborWorks America Staff & Affiliate Members. General public new to NeighborWorks America and new to our course registration process.
Professionals in the Community Development and Social Service fields pursuing specialized training Board Members, Executive Directors, Donors and Government Officials participating in training events. Fiscal Responsibilities: Travel Card
