Concierge- Lobby Greeter (Minneapolis, Mn - 22119)

Position Objective
Company Overview:
Harvard Maintenance is one of the largest and fastest growing privately owned providers of high-quality managed services in the United States. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which puts our employees first so they in-turn deliver Service Excellence to our clients. While the majority of our industry cleans for appearance alone, we Clean for Wellness, focusing on health and safety, sustainability, and asset preservation of our client's facilities.
Our Concierge Staff support Harvard Maintenance in our goal of providing best in class customer services. Concierge Staff are responsible for providing professional customer-focused services for the people and supports the Community Manager.
As a Concierge at the Wells Fargo Center, you will be the first point of contact for many visitors and tenants of the building. You will be a positive representative of the building and can assist all types of people who enter the building daily. You will be a part of creating a welcoming experience.
Relationship to Other Positions
Supports the Community Manager.
Essential Duties and Responsibilities

• Greets every person and situation in a positive, calm, and helpful manner.
• Ability to handle multiple tasks at once.
• Provide information and directions around building.
• Own visitor management process (i.e., check in guests, elevator escort, questions, etc.).
• Work closely with Security and Cleaning team with tenant needs as they arise.
• Build rapport with key tenant contacts responsible for visitor management.
• Ability to call tenants in a professional manner as needed.
• Answer phone calls as needed and direct accordingly.
• Use a radio to communicate with team as needed.
• Anticipate services required by ascertaining mood and style of guests; identifying options before being asked.
• Act as a team member with all employees of the Wells Fargo Center staff.
• Develop successful relationship with tenant reception desk staff
• Flexible with duties as assigned.

Knowledge and Skill Requirements

• High school diploma or equivalent from an accredited institution.
• One to two years of experience in the Hospitality Industry.
• Computer skills with Word and Excel programs.
• Excellent listening and verbal communication skills. Ability to converse with all levels of tenants, vendors and colleagues.
• Knowledge of Downtown Minneapolis and/or willingness to learn more.
• Must be 18 years of age or older.
• Must be dependable, customer focused, and interpersonal savvy.
• Ability to operate personal computer or tablet to navigate the Building calendar and Visitor Management App.
• Ability to talk/answer telephone and radio.
• Ability to meet highest attendance and punctuality requirements.
• Ability to stand for long periods of time.

Working Environment
Indoors - 75%
Outdoors - 25%
Compensation
Harvard is offering a competitive salary structure
An Equal Opportunity Employer - M/F/D/V
Schedule
Tuesday - Thursday 7:00 am - 3:00 pm