AM - PM Concierge

Overview

To ensure the best possible service to all guests utilizing the Executive lounge amenities.

Duties and Responsibilities

• Act as host/hostess to guests residing on the Executive Level Floors.

• Providing exceptional customer service to where guests feel appreciated and at home.

• Inspect dining and serving areas to ensure cleanliness and proper setup.

• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.

• Inform patrons of establishment specialties and features.

• Prepare and serve hot, cold, and mixed drinks for guests

• Work with Kitchen staff to ensure buffet supply and quality is maintained.

• Prepare guest plates as requested and serve them accordingly

• Leave the kitchen clean and tidy for the next shift.

• Greet customers, guests, visitors, or passengers

• Making Decisions and Solving Problems

• Communicating with Supervisors, Peers or Persons Outside Organization

• Performing for or Working Directly with the Public

• Provide customer service as adequately and quickly as possible.

• Understand government health, hotel or food service regulations

• Understand government alcoholic beverage service regulations

• Resolve customer complaints

• Assist guests with dinner reservations, transportation, theater information, etc.

Qualifications

• Previous Customer and Personal Service

• Professional in demeanor and appearance

• Working knowledge of the English language

• Excellent oral communication skills

• Team oriented

• Respectful of Guest confidentiality

• Ability to anticipate guest needs

• Must be able to work independently

• Must be flexible with scheduling

Additional Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires walking and standing, face-to-face discussions with individuals or teams, and / or telephone conversations. Requires dealing with unpleasant, angry, or discourteous people. Requires making decisions that impact the results of co-workers, clients or the company. Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization, Includes responsibility for work outcomes and results, job tasks are performed in close physical proximity to other people, working indoors in environmentally controlled conditions

Hours necessary to perform at the required level are typically with varying days and shifts Monday – Sunday.

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility