Concierge Support Specialist (Bmw Pc/Dp)

Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 8,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. More information at www.boschservicesolutions.com.
Job Description
Two Positions Available
The Concierge Support Specialist is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards.
Call Center Specialist: Level I (Entry Level)

• Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events.
• Book customers for BMW Driving School Programs using a web based reservation system.
• Track customer waitlists, voucher verification requests and refund approval requests using a web based CRM platform.
• Maintain accurate customer records and notes in respective systems to support the program.
• Develop customer relationships that contribute to business objectives and promote customer loyalty
• Research and resolve customer questions and issues to ensure customer satisfaction and retention
• Process tickets using a web based system to escalate customer issues as needed

Qualifications

• Minimum of High School Diploma
• 0-2 years of experience working in a call center environment
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office and web based applications
• Knowledge about brand loyalty and concierge services
• Strong interpersonal skills
• Strong organizational skills and attention to detail
• Ability to engage with customers and create a positive customer experience
• Ability to work in a fast-paced environment with daily work processing deadlines
• Ability to work effectively without supervision
• Strong in leadership, empathy, communication, and team orientation

Additional Information
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

We offer a competitive salary, benefits and a work environment that actively encourages professional training, development and advancement.