Address
Form of workLink Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always".
We are ISO 9001:2008, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Link Solutions is seeking a Computer Desktop Support Technicianto join our team in Rock Island Arsenal, IL.
- Must be a US Citizen
- Non-remote (relocation incentive available)
As an IT and Cybersecurity leader, we constantly strive to create innovative, advanced solutions for the most sophisticated missions. If you are a self-starter who loves to learn, thrives in a fast-paced, are passionate about innovation, dream of working with the brightest, and are looking for a challenging and rewarding career, look no further than Link Solutions.
Job Responsibilities:
- Migrate, repair, install, test, maintain, and upgrade computers, and network operating systems software
- Install, configure, and maintain operating systems, server hardware, and software applications.
- Monitor system performance and troubleshoot issues proactively.
- Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless networks.
- Implement and enforce network security measures.
- Provide technical support to end-users, resolving hardware and software issues promptly.
- Respond to and resolve helpdesk tickets and user-reported problems.
- Implement and manage backup and recovery solutions to ensure data integrity and availability.
- Test and verify backups regularly.
- Implement and enforce security policies and procedures.
- Perform regular security audits and updates to mitigate vulnerabilities.
- Coordinate and apply software updates and patches to servers and workstations.
- Ensure that systems are up-to-date with the latest security patches.
- Create and maintain comprehensive documentation for system configurations, processes, and procedures.
- Develop and update IT infrastructure documentation.
- Monitor system resources and plan for capacity expansion as needed.
- Evaluate and recommend hardware and software upgrades.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- US Citizen
- Must have or be able to obtain and maintain a T3 secret clearance (willing to sponsor the right candidate).
- IAT Level II Certification (CompTIA Security+ CE equivalent or higher).
- One (1+) year or more of directly related experience in systems administration or a similar role.
- Experience with network installations and upgrades.
- Basic troubleshooting of printers, copiers, fax machines, and all-in-one units knowledge.
- Knowledge of Microsoft servers.
- Knowledge/experience with basic network toolsets.
- Computing environment certification in VMware (VCP-DCV) or Cisco (CCNP-DC) within 60 days of hire
Preferred:
- Active T3 security clearance.
- AA/AS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
- Windows Server Update Services (WSUS) servers experience.
- Problem solver and troubleshooter who thrives in resolving complex problems.
- Team leader seeking growth into supervisory responsibility/experience.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
