Desktop Support Technician (Contract)

```Duties```
- Provide technical support and troubleshooting for desktop systems, software, and hardware issues
- Install, configure, and maintain desktop applications and operating systems
- Set up and maintain user accounts and permissions in Active Directory
- Monitor and maintain IT infrastructure, including LAN connectivity, TCP/IP settings, and DNS configurations
- Collaborate with the help desk team to resolve user issues and provide timely solutions
- Assist with the implementation of security measures, including firewall configurations
- Document all support activities and resolutions in the ticketing system (e.g., Remedy)

```Qualifications```
- Proven experience as a Desktop Support Technician or similar role
- Strong knowledge of desktop operating systems (Windows, macOS) and applications
- Familiarity with IT infrastructure components such as LAN connectivity, TCP/IP protocols, and DNS configurations
- Experience with Active Directory administration and user account management
- Excellent troubleshooting skills to diagnose and resolve hardware, software, and network issues
- Ability to communicate technical information effectively to non-technical users
- Strong customer service skills with a focus on providing exceptional support

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types: Full-time, Contract

Pay: $30.00 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Desktop support: 3 years (Required)
• Active Directory: 2 years (Required)
• Ticketing system: 2 years (Required)

Ability to Commute:

• East Peoria, IL 61611 (Required)

Work Location: In person