Address
Form of work**COMMUNICATION REGARDING TEST INFORMATION WILL BE SENT VIA EMAIL**
PURPOSE AND NATURE OF WORK
Positions in the class are responsible for assisting customers with communications service orders (Video, Internet, and Phone). Responds to inquiries regarding equipment orders, billing matters, and trouble calls as well as marketing telecommunications services. Explains policies and procedures concerning communications services, costs and rates; makes sales presentations and explains service bundles and pricing. Analyzes and answers questions about complex bills. Works rotating Saturdays.
DESIRABLE QUALIFICATIONS
Graduation from high school with substantial experience in Communications Customer Service; or an equivalent combination of education and experience.
TYPE OF EXAMINATION - Examination will be a multiple-choice test.
DEADLINE FOR RECEIPT OF APPLICATIONS: FIRST 28 RECEIVED BY FRIDAY, APRIL 12, 2024, NOON!!
For a more detailed description of this job, click the link below:
Communications Customer Service Representative
**COMMUNICATION REGARDING TEST INFORMATION WILL BE SENT VIA EMAIL**
PURPOSE AND NATURE OF WORK
Positions in the class are responsible for assisting customers with communications service orders (Video, Internet, and Phone). Responds to inquiries regarding equipment orders, billing matters, and trouble calls as well as marketing telecommunications services. Explains policies and procedures concerning communications services, costs and rates; makes sales presentations and explains service bundles and pricing. Analyzes and answers questions about complex bills. Works rotating Saturdays.
DESIRABLE QUALIFICATIONS
Graduation from high school with substantial experience in Communications Customer Service; or an equivalent combination of education and experience.
TYPE OF EXAMINATION - Examination will be a multiple-choice test.
DEADLINE FOR RECEIPT OF APPLICATIONS: FIRST 28 RECEIVED BY FRIDAY, APRIL 12, 2024, NOON!!
For a more detailed description of this job, click the link below:
Communications Customer Service Representative
**COMMUNICATION REGARDING TEST INFORMATION WILL BE SENT VIA EMAIL**
