Collections Specialist

Student Business Services

Accounting Technician II

RESPONSIBILITIES & DUTIES:

Performs the research, investigation, analysis, financial advising, and follow-up work necessary for the collection of delinquent student accounts. Identifies uncollectable student accounts; requests and prepares annual bad debt write off. Monitors collection activity, referrals, and recalls; performs account maintenance. Reviews contingency or other collection fees. Corresponds with students through letters, emails, text, and phone during internal collection process. Interprets, evaluates, and understands individual student accounts. Explains policies and procedures concerning student fees and due dates. Prepares and submits Franchise Tax Board files. Answers inquires related to student accounts. Compiles data used in the generation of financial reports and analysis. Communicates established university policies and procedures to faculty, students, staff, and the general public, obtaining clarification from others when more extensive interpretation is required. Reviews data for accuracy and completeness and makes correcting entries. Analyzes and records transactions based on University collection procedures for write-off. Assembles and compiles data used in the generation of financial reports and analysis; balances and reconciles assigned accounts. Assists with the modification and documentation of established procedures based on precedent and university policies. Participates in the testing of financial software for upgrades and implementations as related to the position including such activities as testing transaction, data entry, and data output. Creates, troubleshoots, modifies, runs, analyzes, and exports advanced queries. Reviews and recommends content updates to web pages. Interacts with and provides information to external auditors as required. Runs batch processes necessary to post entries to the General Ledger. Composes correspondence of a technical nature regarding financial matters. Works on projects for Student Financials Ledger and other peripheral activities associated with finance. Responsible for other general accounting functions as required or assigned. May be involved in accessing confidential information using University databases. Assists in presenting at various workshops and orientation. Performs other related duties as assigned.

REQUIREMENTS OF POSITION:

Associate’s degree and three years of professional level progressively responsible financial record-keeping experience and reporting in a high-volume entity OR any equivalent combination of education and experience which provides the required knowledge and abilities.

Ability to apply knowledge of Generally Accepted Accounting Principles (GAAP) and financial record keeping methods to analyze information and determine a course of action. Comprehensive knowledge of governmental and CSU financial record-keeping methods, procedures, and practices preferred. Ability to review financial documents for accuracy, completeness, and validity. Ability to interpret and apply written policies and use computer applications to support accounting functions. Ability to plan and prioritize work to meet important deadlines. Good interpersonal skills are necessary to communicate effectively with campus personnel, students, vendors, the State Controller’s Office, CSU Chancellor’s Office, other CSU entities, and other agencies (governmental and non-profit). Experience in higher education and using PeopleSoft is preferred. Experience using an integrated General Ledger system and Microsoft Office is required. Willingness to work extra hours, as needed, particularly during the month and fiscal year end closings.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

Hiring Salary: $3,512 - $4,166 per month

Job Type: Full-time

Pay: $3,512.00 - $4,166.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Camarillo, CA 93012