Clinical Program Manager

Status: Full-time. Exempt. 6-8 direct reports. Licensure required.

Reports to: Director of Programs and Impact

Background: St.  Mary’s Center (SMC) has served multi-racial, multi-ethnic poverty-level seniors and young children in West Oakland since 1973. Started as an outreach effort of St. Mary’s Church, the Center was separately incorporated as a 501(c)3 in 1992. Our mission is to be a community of hope, justice, and healing that serves at-risk seniors and preschoolers in the heart of Oakland. We strive to improve quality of life through counseling, shelter, nutrition, advocacy and social support. SMC is the primary agency providing outreach and direct support services to homeless, homebound and otherwise isolated seniors in downtown and West Oakland.   For more information, please visit www.stmaryscenter.org

Housing Senior Services:   St. Mary’s Center Senior Housing Services provides services for low-income seniors, who are homeless or at risk of homelessness. Services encompass intensive case management, addiction recovery, mental health care, housing navigation, housing clinic and transitional housing.  Our foremost goal is to support each senior to find and keep housing. Social workers provide the intensive case management critical to helping our seniors improve their lives. Our staff includes licensed mental health professionals and recovery trained counselors.

Position Summary:  Reporting to the Director of Programs and Impact, the Clinical Program Manager is responsible for managing an interdisciplinary team of professional and paraprofessionals to provide assessment, intensive case management services and advocacy for seniors as they age and need support to achieve their highest quality of living, independence and dignity.  The role provides clinical, client-focused leadership in the agency, helps set standards of care, and ensures compliance with best practices.

Clinical Management (30%)

• Ensure the utilization of best and evidence-based approaches to mental health care consistent with health/mental health integration, rehabilitation and recovery, wellness, treatment adherence, and housing goals, with a focus on trauma-informed care and addressing impacts of systemic racism
• Analyze and triage current cases, managing caseload to reflect priorities, program eligibility, and capacity. Direct opening/closing of cases and manage waitlist/pipeline for case management and transitional housing (41 units)
• Conduct weekly case conference to engage clinical team in best practices ad protocol development, including case presentations, triage strategies, system analysis and improvement
• Maintain effective communications with staff and partners related to seniors’ psychosocial and psychiatric needs
• Maintain clinical records in our database in accordance with mandated standards of St. Mary’s Center, Medi-Cal and Alameda County Behavioral Health, and monitor clinical files for accuracy, timeliness and clinical content
• Provide crisis management and immediate therapeutic response to clients experiencing acute symptoms associated with behavioral health issues
• Link clients to appropriate community social services, including health and mental health services, entitlement, legal services, substance use treatment services and daytime activities.
• In collaboration with other agency leaders, represent St. Mary's Center in public and professional settings to advance clinical practice and agency reputation

Staff Training and Development (25%)

• Ensure clinical staff are skilled and trained in the area of medical necessity; assessment; treatment plans; progress notes; use of relevant databases and related functions
• Provide ongoing guidance to staff on clinical intervention strategies, treatment planning and behavioral health screenings for quality service delivery, including weekly individual and group supervision to clinical staff and interns in accordance with professional standards
• Ensure that program staff meets clinical standards for education, training quality care and productivity in accordance with contractual obligations and requirements
• Develop and provide oversite of ongoing clinical staff development, sharing clinical knowledge and enhancing team skills. Work with consultant on establishing/documenting clinical practice policy, case conferencing, individual and group supervision practices, and supporting related training and development

Quality Assurance, Contract Compliance and Reporting (25%)

• Provide input to Executive Director, Director of Programs and Impact, and Director of Finance on billing, scope of work, outcomes, and program deliverables during contract negotiations.
• Review language for agency compliance and alignment with best practices.
• Meet contract outcomes/deliverables.
• Collaborate with Contract and Data Team to ensure appropriate data is tracked and verified.
• Work with Director of Programs and Impact on evaluation including both program and client characteristics, i.e., evaluation outcomes based on population and service delivery
• Ensure regular reporting on contract deliverables and outcomes. Support monthly, quarterly and annual reports by Contract Manager through regular data entry and recordkeeping.
• Take the lead on Quality Assurance and Improvement strategies and implementation

Agency Leadership (20%)

• Serve as part of executive management team, participating with Board and managers in developing strategic plans
• Act as HIPAA compliance officer, maintaining confidentiality regarding patient health information and training clinical and administrative staff as appropriate.

Skills and Duties

• Knowledge of age-specific theories of human development; social work theory and practice as well as applicable community resources and legal aspects of care for homeless seniors
• Knowledge of psychosocial aspects of illness including family systems theory, crisis theory and effective treatment modalities used to assist seniors in adjusting to the debilitating effects of illness
• Adhere to professional ethics, practice and values as delineated by NASW
• Provide culturally competent individual and group psychotherapy to seniors
• Demonstrate knowledge, ability and willingness to engage in continuous learning about diverse ethnic, cultural, spiritual backgrounds, sexual orientation and gender identity
• Demonstrate expertise and knowledge of DSM V and ICD-10; reporting laws and legal aspects of care; knowledge of Alameda County’s managed care system
• Work within and promote an environment dedicated to harm reduction, recovery, and wellness.
• For Medi-Cal eligible clients, this position performs Medi-Cal documentation and billing including assessment, diagnosis, referral, case plan development, consultation, brokerage, counseling, case management, crisis management.

Qualifications:   

• LCSW/LMFT with at least two years and qualified to provide ASW supervision hours toward licensure
• Minimum of 2 years’ experience working with multiple co-occurring challenges of the elder population including comprehensive case management, mental health and substance use disorder counseling
• Current, valid CA driver’s license. Own vehicle required
• LifeScan fingerprint clearance

GENERAL STAFF ROLES
Along with all employees, the Clinical Program Manager is expected to:

• Foster an environment that promotes trust and cooperation among leadership and staff. 

• Apply policies and procedures to ensure that the principles of St. Mary’s Center are implemented. 

• Maintain confidentiality in accordance with federal, state, and local regulations and in accordance with professional codes of conduct. 

• Understand the mission, values, and principles of St. Mary’s Center and apply them in work responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In general, while performing the duties of this job, the employee is expected to stand; walk; sit; reach with hands and arms; and talk or hear.

• Must be able to clearly communicate with others to understand them and to be understood.
• Must be able to read and compose documents so that their intent is easily understood.
• Must be able to occasionally lift and/or move up to 20 pounds.
• Must be able to effectively use a computer and telephone to conduct business.
• Must be able to operate office equipment: telephones, copy, scanner and fax machines 
• Must be able to communicate over a telephone, and take notes.
• Must be able to attend in-person or web-based meetings, sitting, listening, and taking notes.

Must be able to prepare documents, research data on websites, and work on computer (with mouse or track-pad), operations up to 8 hours per day.

St. Mary’s Center is an Equal Employment Opportunity Employer.
St. Mary’s Center is an equal opportunity employer and is committed to an active Equal Employment Opportunity Program (EEOP).  It is the stated policy of St. Mary's Center that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age (over 40), sex, marital status, medical condition (cancer related) or physical handicap (includes all other medical condition).