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SalaryThe Clinical Improvement Program Manager facilitates system redesign initiatives in the organization that promotes operational excellence while linking clinical integration. This innovative position will display recognized leadership and sound organizational and analytical skills and will actively assist the executive team in completing facility projects according to respective deadlines and expectations. Key job duties include: (1) Incorporating research and best practice evidence that informs clinical practice and process improvement initiatives (2) Providing education to program stakeholders including physicians, advanced practice providers, and other hospital staff (3) Using data to facilitate process improvement activities and drive program sustainability (4) Supporting team member recruitment and providing ongoing training and individualized coaching (5) Partnering with clinical and operational leaders to identify opportunities for additional patient-centered clinical programs, including but not limited to clinical pathway development.
Essential Duties:
- Facilitates strategic decisions and provides leadership direction within the clinical operations function to optimize management of scope, financials and schedule as it impacts project execution.
- Leads the development and implementation of hospital-based performance/quality Improvement Programs, including but not limited to ERAS (Enhanced Recovery After Surgery), clinical pathway development, etc.
- Participates in clinical process improvements in alignment with health system goals.
- Ensures goal setting for the growth, sustainability and advancement of Clinical Improvement Programs.
- Leads process improvement activities to ensures adoption of best practice and evidence, and participates in research if applicable, offering clinical expertise to support change management strategy.
- Supports implementation with frontline staff including engagement and education for clinical and non-clinical staff
- Creates standard work to clearly delineate roles, responsibilities and timelines for program team members.
- Facilitates ownership and accountability through sharing data and feedback with stakeholders, connecting to clinical operations.
- Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient, and physician satisfaction with the services provided by the program.
- Role models collegiality and promotes effective communication and working relationships within the program teams as well as program stakeholders, including nursing staff, physicians, and other departments.
- Implements quality and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements and implementing change.
- Achieves hospital operational goals by contributing relevant program information and recommendations to strategic plans.
- Serves as coach and mentor to program team members as well as process improvement coach for program stakeholders.
- Partners with department directors and process owners in the organization to create and develop project plans; drive results and revise plans as appropriate to meet changing needs and requirements while maintaining linkage between projects, business needs and customer priorities.
- Ensures growth and sustainability of program by recruiting, training and coaching team members.
- Provides onboarding of clinical and administrative duties and process improvement training to new hires.
- Monitors progress of new hires and ensures they advance to competent, independent practice in a timely manner.
- Actively furthers systems and standards that support Keck Operating System, Culture of Safety, and KNOWN Standards.
- Performs other duties as assigned.
Required Qualifications:
- Bachelor's degree
- 5-10 years Healthcare or Engineering experience
- 5 years; Combined education/experience as substitute for minimum experience Experience in process or quality improvement principles, tools, and techniques.
- Strong critical and strategic thinking, analytical, planning and communication skills.
- Proficient computer skills in Microsoft Office as well as Internet access and utilization.
- Business (operational, clinical and financial) statistics and data analyses techniques.
- Commitment to continuous quality improvement and results driven outcomes.
Preferred Qualifications
- Master's degree Clinical Experience and Masters in healthcare or engineering related field preferred
- Registered Nurse - RN (CA Board of Registered Nursing)
- Clinical Nurse Specialist - CNS
- Specialty Certification
Required Licenses/Certifications:
- Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $110,240.00 - $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
