Clinical Operations Assistant

Work Location: Sacramento, California

Annual Salary Range: $50,000 - $65,000

Job Type: Full-Time Onsite

Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In 2018, iHealth launched its UniCare program to address the issue of managing chronic diseases. UniCare specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Job Summary

Join us to reshape the future of chronic disease management! We’re seeking a passionate Operations Assistant to join our Unified Care team with both technical and Clinical Operations roles to develop an innovative, team-based chronic disease management program. You will utilize iHealth devices and Unified Care platform to help manage patients with chronic conditions on-site and online with other clinical team members.

Under the general supervision of a professional Clinical Operations team, the Operations Assistant will assist with direct patient care and program operations as dictated by established protocol.

Primary Duties And Responsibilities

• This role requires a combination of skill sets of patient care, Clinical Operations, account management, and business development. You will lead the patient enrollment and account management for iHealth Unified Care value based projects in collaboration with medical groups, and assist with the future business expansion in each physician practice.

• This role also requires you to be tech-savvy, and you must be comfortable with working with our internal messaging (Google Hangout, Zoom, Google spreadsheet, pdf, printers, etc. ). Also requires you to be patient and able to explain technology to a non-tech savvy population. You will be responsible for teaching our elderly patients on how the mobile app and medical device works, as well as helping them with troubleshooting any tech issues.

• The account management key responsibilities include:

  • Convince physician practices to sign up for the value based care projects led by medical groups under the supervision of Sr. business operations manager and regional account manager.

  • Set up the customized workflow for patient enrollment and care coordination with physician’s care team in each physician practice.

  • Coordinate with Medical Groups’ care quality team and the physician practice’s staff to achieve the patient enrollment goals.

  • Travels are required to provide onsite patient support in different locations in the San Francisco and East Bay area in Northern California, and short term travels to other areas for new team set up & training as needed.

  • The patient care key responsibilities include:

  • Reach out to patients and introduce the iHealth Unified Care program and services.

  • Teach patients to use iHealth Unified Care mobile app and devices to monitor their vital signs at home and communicate with our care team members.

  • Obtains pertinent labs and other tests as needed by the provider.

  • Maintains accurate documentation in electronic health records.

  • Manages clinic inventories and medical supplies for the iHealth Unified Care program.

  • Educates and advises patients on specific medical issues within established parameters to include obtaining prescription information.

  • Practices safety, environmental, and/or infection control methods.

  • Collaborate well with teammates, providers and staff in clinic for patient care.

Qualifications:

• Bachelor's degree required

• Excellent communication and patient care

• Excellent interpersonal skills

• Experience working with patients in a clinical setting

• Essential data analysis skills using tools like Excel or google sheet

• Ability to perform standard clinical procedures according to established protocols

• Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment

• Ability to maintain quality, safety, and/or infection control standards

• Must have basic keyboarding and Windows computer skills

• Must be a team player

• Experience working with patients with Diabetes and Hypertension in a clinical setting is a plus

• Registered or Certified Medical Assistant is a plus.

• Flexibility to commute as needed

• Bilingual is highly preferred, at least one of these: Mandarin, Spanish, Cantonese, Vietnamese

Benefits:

• Medical, Dental, Vision, Life Insurance, and 401K

• Paid Time Off, Federal Holidays, and Leaves

• Annual Performance-Based Bonus