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Form of workComplaints CoordinatorLocation: Pell CityJob Summary
The Complaints Coordinator will be responsible for managing and resolving customer complaints in a timely and efficient manner. The successful candidate will work closely with various departments to investigate and resolve customer issues, and will be responsible for maintaining accurate records of all complaints and their resolutions.
Key Responsibilities- Receive and document customer complaints
- Investigate complaints and work with relevant departments to resolve issues
- Ensure timely and effective resolution of complaints
- Maintain accurate records of all complaints and their resolutions
- Provide regular reports on complaint trends and resolutions to management
- Identify areas for improvement in customer service and work with relevant departments to implement changes
- Ensure compliance with all relevant regulations and company policies
- Bachelor's degree in a relevant field
- Minimum of 2 years' experience in a customer service or complaints management role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office and other relevant software
