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Day - 08 Hour (United States of America)
This is a Stanford Health Care - University Healthcare Alliance job.
A Brief Overview
The Manager of Clinical Operations will have responsibility for the clinical staffing operations of assigned UHA/MMC medical practice sites including finance, EMR, human resources and communication, practice management, employee engagement activities, and implementation of LEAN, and 5S methodologies and A3 problem solving. The Manager of Clinical Operations will work closely with the Director of Clinical Services, physicians and the management team to implement all practice goals, and the Stanford Operating System (SOS) goals and objectives.
Locations
Stanford Health Care - University Healthcare Alliance
What you will do
- 1. Management Duties
a. Recruits, hires and manages staff at assigned UHA/MMC clinics. Monitors staffing, delegates and coordinates tasks in order to maintain a system which assures effective, quality patient service, including coverage in service gaps.
b. Develops and implements strategic, financial and tactical plans and objectives for the clinic, meets agreed upon results, and provides regular and ad hoc reporting related to clinic's performance and operational needs, and ensures compliance with the SOS.
c. Through the utilization of LEAN and 5S methodologies and A3 problem resolution, assesses access for patient flow and analyzes needs for the practice to assure quality patient care and engagement of staff.
d. Develops and monitors departmental budget for controlling operational and capital expenses.
e. Ensures that applicable UHA, Stanford, regulatory agency, quality policies and requirements are met.
f. Listens to patient complaints, offering resolution with a positive outcome. - 2. Project Management
a. Arranges for maintenance, repair, smooth functioning, purchase of approved clinical and IT equipment for physicians and staff, and orders clinical and office supplies as needed.
b. Coordinates and implements space planning or other special projects.
c. Works with clinical team members to problem solve through A3 methodology, and implements LEAN and 5S processes and project management throughout clinical areas.
d. Working closely with staff, identifies and implements employee engagement processes designed to maximize employee engagement. - 3. Coordination & Collaboration
a. Works closely with the physicians and allied health professionals, including efficient communication to develop protocol and assure practice needs are provided.
b. Actively and constructively participate in UHA Leadership Teams and other interdepartmental meetings to assure smooth workflow across departments.
c. Working with MMC practice/office managers, provides operational oversight at assigned clinical locations. - 4. All other duties as assigned including department-specific functions and responsibilities (1, 2):
a. Performs other duties as assigned and participates in organization projects as assigned.
b. Adheres to safety, P4P's (if applicable), HIPAA and compliance policies.
Education Qualifications
- Bachelor's Degree
Experience Qualifications
- Minimum of three (3) years of experience in healthcare or clinical services supervision in a mid to larger size medical office practice or hospital environment
- Equivalent combination of education (i.e., Associates Degree) and/or work experience acceptable
Required Knowledge, Skills and Abilities
- Understanding of medical clinic operations/regulations, compliance and quality requirements related to provision of health care services.
- Ability to operate collaboratively across all functions and levels in the Medical Group, UHA, Stanford community and externally.
- Demonstrated success working with physicians in existing relationships and developing new relationships required.
Licenses and Certifications
- None
Physical Demands and Work Conditions
Physical Demands
- Constant Sitting.
- Occasional Walking.
- Occasional Standing.
- Frequent Bending.
- Occasional Squatting.
- Seldom Climbing.
- Occasional Kneeling.
- Seldom Crawling.
- Frequent Hand Use.
- Frequent Repetitive Motion Hand Use.
- Occasional Grasping.
- Occasional Fine Manipulation.
- Frequent Pushing and Pulling.
- Occasional Reaching (above shoulder level).
- Frequent Twisting and Turning (Neck and Waist).
- Constant Vision (Color, Peripheral, Distance, Focus).
- Frequent lifting of 0 - 10 lbs.
- Frequent lifting of 11 - 20 lbs.
- Occasional lifting of 21 - 30 lbs.
- Occasional lifting of 31 - 40 lbs.
- Seldom lifting of 40+ lbs.
- Frequent lifting of 0 - 10 lbs.
- Frequent lifting of 11 - 20 lbs.
- Occasional lifting of 21 - 30 lbs.
- Occasional lifting of 31 - 40 lbs.
- Seldom lifting of 40+ lbs.
- Occasional Driving cars, trucks, forklifts and other equipment.
- Frequent Working around equipment and machinery.
- Seldom Walking on uneven ground.
- Seldom Exposure to excessive noise.
- Seldom Exposure to extremes in temperature, humidity or wetness.
- Seldom Exposure to dust, gas, fumes or chemicals.
- Seldom Working at heights.
- Seldom Operation of foot controls or repetitive foot movement.
- Seldom Use of special visual or auditory protective equipment.
- Seldom Use of respirator.
- Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..
- Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks
- 20% travel:
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $65.73 - $87.10 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
