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Form of work
SalaryPosition Responsibilities/Standards:
General
- Attend department, clinic or company meetings as required
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
- Consistently work in a positive and cooperative manner with fellow staff members.
- Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Attend required annual in-service programs.
- Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
Specific Duties
- Meet and greet patients promptly, in a professional and courteous manner. Check in the patients for the appointments using both Nextgen and Phreesia.
- Obtain patient information during office hours.
- Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
- Obtain copies of patients insurance cards, MCO identification cards
- Verify patient insurance coverage is current and correct at each visit. Including verifying eligibility and insurance in-network
- Collect co-pays, co-insurance and self pay amounts at time of service.
- Be able to review the outstanding balances and explain to the patients the explanation of their balances
- Prep charts based on physician requirements for the appointments. Including medical charts, lab results, follow up MRI reports, Intake medications, last office notes.
- Collect BWC and FMLA paperwork from the patients, collect the fees and ensure the paperwork gets to the right person based on physician.
- Review patient label and chart contents for completeness and accuracy.
- Accurately Scan insurance cards including front and back
- Input patient information and register patient as needed.
- Schedule appointments (new, follow-up, reschedule) per physician protocol.
- Obtain referrals-check Carriers on line.
- May need to call for testing reports from outside venders needed for the appointments
- Schedule appointments to other specialists as needed.
- Handle all calls in a professional manner and direct to the proper individual.
- Communication with physicians and clinical support staff.
- All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
- Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
- Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
- Scanning documents
Additional Duties
- Confirm and/or reschedule appointments when needed.
- Filing as needed – within 24 hours
Education/Experience Required:
- Must have a high school diploma or equivalent.
- Must be friendly, courteous and have good communication skills when greeting patients.
Physical Requirements:
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.
