Client Success Manager

Denison Consulting is a global management consulting firm headquartered in Ann Arbor, Michigan. We provide diagnostic assessment tools and high-impact consulting solutions that help clients transform their culture and strengthen their leadership to optimize organizational performance. Our consulting and diagnostic tools are rooted in 25+ years of on-going research and are used by clients and consultants around the globe to manage organizational change and develop leaders.

We currently have an opening for a full-time Client Success Manager to join our remote team. As a Client Success Manager, you will be responsible for the management of multiple client relationships and engagements from onboarding to project execution and reporting. The role will require collection and analysis of data for client organizations and providing better solutions based on insights gathered.

Success in this role includes:

● Developing a deep understanding of client environment, business, context, organization and needs and positioning Denison service offerings to meet those needs.

● Managing client engagements, including expectations around timing, setup, scope of deliverables and invoicing.

● Analyzing client data to create insightful results presentations for client engagements.

● Working with colleagues and stakeholders to gain an in-depth understanding of critical business requirements.

● Working cross-functionally within Denison to leverage team resources to ensure an impactful client experience.

● Mastering the proprietary platforms required to run client engagements and the CRM to manage those engagements.

● Managing competing priorities while meeting client deadlines with great attention to detail.

● Working cross-functionally within the company to grow client accounts overtime.

Key measurement:

● NPS (Net Promoter Score) for client owned portfolio

● Successful completion of engagements on time and budget

● Revenue growth for owned accounts

This position is ideal for individuals who are strong communicators, organized, collaborative, and who wish to work in a flexible and fast paced environment where every individual can make a significant positive impact on the business.

Prerequisites:

● Bachelor’s degree in business required.

● 1-2 years of Business Analytic or Business Operations experience.

● 1-2 years consulting experience.

● Project and/or account management experience.

● High degree of personal organization and self-direction.

● Skill in data management and familiarity with survey methodology best practices.

● Solid oral and written communication skills.

● Ability to come up with innovative and out-of-the-box solutions to problems.

● Interest in organizational effectiveness, organizational culture and/or leadership development.

● Previous experience working with large data files in Microsoft Excel.

Submission of an application does not constitute or imply employment. As an Equal Opportunity Employer, we offer reasonable accommodation to our employees. For more information, please contact us at (734) 302-4002 or Careers@DenisonCulture.com.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: Remote