AddressAre you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a significant impact by managing and enhancing the experience of our Compensation Software clients, forging lasting relationships with both new and existing clients by truly understanding their business needs and challenges.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
What You’ll Do:
Champion Client Engagement: Use your exceptional interpersonal skills to keep clients engaged, ensuring they receive maximum value from our solutions. Your efforts will directly influence client satisfaction and retention.
Expand Business Opportunities: With your deep understanding of compensation challenges and industry dynamics, you’ll have the opportunity to introduce clients to additional WTW products and services that can benefit their business, helping them achieve more.
Collaborate and Innovate: Work closely with internal teams across WTW to brainstorm solutions, enhance service delivery, and continuously improve our product offerings based on client feedback.
Drive Client Success: Manage your own portfolio of accounts and ensure high levels of client satisfaction.
Securing Software Renewals: maximize software renewals through implementing a frequent and thoughtful communication strategy, identifying and addressing renewal risks in early stages.
Deliver Exceptional Service: Exceed client expectations by providing responsive, considerate, and effective support, turning every client interaction into a delightful experience.
Pioneer Client Solutions: Step into complex situations without a clear precedent and creatively guide resolution, setting new standards for problem-solving.
Identify Expansion Opportunities: Proactively explore and identify opportunities for growth within your assigned accounts, both through upselling our solutions and cross-selling into adjacent practices.
Key Metrics
- Renewal retention rate
- Upsell of related products and services
Top Competencies Required
- Focusing on Clients
- Driving Excellence
- Influencing Stakeholders
- Working in Teams
- Business Acumen
- Sales Mindset
The Requirements
- 5+ years experience in a Client Success Role in a software or digital product environment
- A foundational understanding of Total Rewards and/or compensation management processes
- Proven track record of maintaining and growing business relationships
- Excellent listener – able to probe, understand the issues, and respond with correct solutions
- Must be client focused and have excellent client relationship management skills
- Demonstrated ability to perform in a team environment
- Commercial growth mindset
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $80,000- $110,000 USD per year. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)
EOE, including disability/vets
