Client Success Manager

Client Success Manager Position

Could you be the next member of the Relentless Digital Team? We’re looking for a friendly and confident account manager who loves speaking to clients, is self-starting and hard-working, geeks out on delivering digital marketing & SEO results & strategy for clients, is organized and attentive to detail, is driven to continue learning, and is looking for a full-time remote job with a fun team and advancement opportunities. If that’s you, we'd like to talk with you!

Relentless Digital is an agency focusing on growth for contractors such as HVAC companies, plumbers, and electricians. We work on several pieces of the digital marketing puzzle, but Local SEO is a core focus for our B2C clients. We're growing and are looking for a hard-working, dedicated, strategic, and ambitious Client Success Manager to join our fun and friendly team. Compensation: $45,000 - $55,000 Annual Salary

In order to be considered for the position, you must also send an email to hiring@relentless-digital.com with your resume attached and answers to the following questions:

• What Project Management and CRM tools have you used?
• Describe your account management experience and the largest number of clients you have managed at one time.
• Describe your level of SEO and Local SEO knowledge and experience.
• Describe examples of how you have delivered reporting and strategy advice to clients.
• Describe any experience you have working in a digital marketing agency.

We are looking for a strategic and confident Client Success Manager to work remotely and take exceptional care of our clients’ needs, so clients can grow their businesses.

The Client Success Manager manages a portfolio of digital marketing client accounts (25-35 accounts), builds rapport and maintains relationships with existing clients; analyzes and confidently communicates progress, results, and ROI reporting back to clients; facilitates the transfer of client information and requests to the respective internal digital team members; and assists clients with problem-solving and new ideas for operational challenges.

We are looking for someone that is self-motivated and positive, who demonstrates excellent written and oral communication skills, has extreme attention to detail, has experience in account management and digital marketing agency life, has experience in remote work, and has the ability to deliver SEO and marketing strategy.

On a regular basis, the Client Success Manager will:

• Contact clients weekly (through email, phone calls, Loom videos, and/or texts) within their digital marketing portfolio (25-35 clients) to build rapport and communicate performance wins and opportunities
• Review and analyze clients' accounts for areas of improvement in SEO, operations, and marketing efforts
• Complete monthly client scorecards
• Prepare monthly meeting agenda with wins, opportunities, analysis of results, and future strategy
• Hold monthly reporting meetings with clients on Zoom
• Focus on client retention and delivering value
• Strategize with internal teams to find ways to improve client performance
• Create and update client accounts, contacts, and communication in CRM tool
• Coordinate fulfillment of tasks and updates with other respective departments
• Communicate with team in email, Slack, ClickUp, HubSpot, and more
• Attend internal team meetings and trainings on Zoom
• Complete ongoing training in all tools and software
• Stay organized and on top of tasks in Project Management tool
• Stay current on the latest digital marketing and SEO trends and changes
• Track time accurately with time tracking tool on client tasks

Required Skills:

• Has 2-4 years of client account management experience for multiple clients at once
• Has 2-4 years of digital marketing experience with an understanding of SEO
• Has 1+ year of remote work experience
• Has experience with Project Management and CRM tools
• Excellent written and verbal communication skills
• Organized with strong time management skills
• Attention to detail with the ability to multitask and manage priorities
• Is proactive, self-motivated, and dependable with a positive attitude
• Ability to work in a fast-paced environment with tight deadlines
• A good sense of humor. We like to laugh and have fun!

The Ideal Candidate:

• Has 2+ years of digital marketing agency experience
• Has handled 20+ clients at one time
• Has an in-depth understanding of Local SEO
• Has experience working with Slack, Google Suite, ClickUp, and HubSpot
• Is self-starting, organized, and proactive
• Has a passionate interest in continuous education and improvement
• Demonstrates the Relentless Digital Core Values:
• Be Relentless - Relentless pursuit of excellence & results
• Lead With Integrity - Set the example with honesty & transparency
• Make Sh*t Happen - Tenacious achievement of team & Client Success
• Make An Impact - Be the difference in clients’ businesses & communities
• Bold Yet Humble - Lead with confidence backed by knowledge

Personality Traits:

• Strong, independent, problem-solving skills
• Yearning to continue their education
• Well-organized and able to work under deadlines with multiple projects
• Highly motivated self-starter
• Strong work ethic with good time management
• Ability to work with diverse teams and communicate effectively
• A strong eye for detail and a strive to consistently produce quality work
• A team player who enjoys collaborating with others

Why You Will Like Working Here:

• Collaborative team environment that values multiple perspectives & fresh thinking
• Work remotely - no commuting!
• 10 Days PTO
• Paid holidays and birthday off
• Health/ Dental/ Vision Benefits Available
• Work/Life balance is important

Job Type: Full-time

Salary: $45,000 - $55,000 per year

Benefits:

• Dental Insurance
• Health Insurance
• Paid time off
• Vision insurance

Work Location: Remote

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote