Client Services Office Coordinator

The Center for Victims of Torture is hiring a Office Coordinator to provide primary administrative support to the Client Services team, including greeting visitors and directing phone calls, coordinating internal appointment scheduling, scheduling client transportation, supporting CVT and contract interpreters and maintaining client and program records. They will also provide clinic notary services and order supplies as needed.

• Location: St. Paul, MN
• Reports to: Program Operations Supervisor
• Remote status: 20% remote, 80% in-office; ability to travel to a variety of locations within metro area
• Full/part-time status: Full-Time, 30 hours per week
• Pay starts at: $17.23 per hour
• Position is open to candidates who reside in and are eligible to work in the US

Organization:

The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have US offices in Georgia and DC, as well as offices in Africa and the Middle East.

Responsibilities:

• Clinic Reception: Serve in a receptionist function by creating a welcoming environment for guests, greeting clients and visitors, answering and redirecting phone calls. Alert staff to the arrival of clients or visitors.
• Coordinate Client Appointments: Schedule internal client medical, psychiatric, and physical therapy appointments. Provide reminder calls / texts to clients for CVT appointments. Notify clients, providers and interpreters of cancellation of appointments.
• Medical Transportation Scheduling: Schedule client medical transportation for internal appointments. Coordinate with Client Services Insurance Coordinator on client eligibility for medical transportation and problem-solve ongoing issues with providers. Coordinate client transportation needs with client's multi-disciplinary team. Work with the Volunteer Coordinatorto schedule and coordinate volunteer drivers in order to meet program needs.
• Office Coordination: Coordinate and maintain petty cash distribution. Maintain shredder security consoles. Assist with mail distribution. Provide clinic notary services. Order clinic supplies as needed.

Qualifications:

Required education, experience, certificates, licenses or registrations

• 2 years of full-time administrative experience in a professional setting
• Currently hold, or be able to obtain commission as Notary Public in Minnesota

Preferred education, experience, certificates, licenses or registrations

• Bachelor of Arts (BA) degree preferred
• Three or more years of full-time administrative experience in a professional setting
• Experience working with refugee populations and/or trauma survivors desirable
• Experience working with Electronic Health Records
• Familiarity with insurance and health care system desirable
• Experience working with interpreters desirable
• Fluency in a language (or languages) other than English strongly preferred

Competencies (knowledge, skills and abilities)

• Strong working knowledge of Microsoft Office suite (Outlook, Word and Excel)
• Excellent written, verbal and interpersonal communications skills
• Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
• Interest in or commitment to human rights

Work Environment (subject to change):

• Typical office environment
• Time spent on the computer is approximately 90%
• Time spent in virtual meetings is approximately 10%

To Apply: Submit resume, cover letter and salary expectations to http://cvt.simplicant.com/

Hiring Timeline: Most CVT hiring processes for US-based positions take about 8 weeks from when the position closes to when an offer is made to a candidate.

CVT is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex (including pregnancy or pregnancy-related conditions), gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.