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Form of workJob Description:
About the Role:
The Client Service Specialist at Toppan Merrill ensures that customers receive the best service possible through processing orders, preparing general correspondence & coordinating with other functions as required. This is a hybrid role. Assists clients on technical products or services by answering questions & solving projects involved in the use. Identifies, investigates & researches client questions & problems & may refer to account specialists, managers or other service personnel for follow-up as appropriate. Responsible for coordinating client specific reports & projects on time. This is a hybrid role; 2 days in the office and 3 days work from home.
What You'll Do:
About You:
Qualifications and Experience:
Why You Should Work Here:
About Us:
https://www.youtube.com/watch?v=hlsAbwm9SUM#action=share
About the Role:
The Client Service Specialist at Toppan Merrill ensures that customers receive the best service possible through processing orders, preparing general correspondence & coordinating with other functions as required. This is a hybrid role. Assists clients on technical products or services by answering questions & solving projects involved in the use. Identifies, investigates & researches client questions & problems & may refer to account specialists, managers or other service personnel for follow-up as appropriate. Responsible for coordinating client specific reports & projects on time. This is a hybrid role; 2 days in the office and 3 days work from home.
What You'll Do:
- Review customer requests for service.
- Contacts internal and external customer to obtain or give information and directions regarding job and or service activities.
- May serve as a resource to others in the resolution of complex problems and issues.
- Rely on experience and judgment to plan and accomplish tasks and goals. Apply your advanced skills to the position.
- Adapt procedures, processes and techniques to accomplish requirements.
- Demonstrate a proactive, innovative & consultative approach in interaction with all internal/external clients.
- Works under general supervision.
- Works in a manner that is not disruptive to peers, supervisors and/or subordinates.
- Maintains regular and acceptable attendance.
- Assignments are broad in nature and usually require originality and ingenuity. Duties and tasks reflect substantial variety and complexity.
- Other duties may be assigned.
About You:
- Excellent Customer Service skills: promptly responds to customer needs, solicits feedback and meets commitments.
- Excellent Communication, both verbal and written with proper spelling and grammar. Excellent Listening skills.
- Excellent written communication skills, and ability to read and interpret written information.
- Analytical to synthesize complex or diverse information.
- Creative to generates solutions;
- Demonstrate attention to detail.
- Problem Solving skills to identify and resolve problems in a timely manner; Develops alternative solutions.
- Able to be a positive leader in a team environment, accepting and adjusting constructive feedback.
- Ability to adapt to changes in the work environment; manages competing demands; change approach or method to best fit the situation.
- Has a professional approach with others in a tactful manner; treats others with respect and consideration. accepts responsibility for own actions.
- Follows policies and procedures.
Qualifications and Experience:
- Bachelor's degree or equivalent combination of education and experience.
- Excellent level of skill and experience in Microsoft Office.
Why You Should Work Here:
- The ability to work in an environment that encourages creativity and fresh ideas
- The opportunity to join a well-established and growing company that has just completed its most successful year
About Us:
https://www.youtube.com/watch?v=hlsAbwm9SUM#action=share
