General Manager

General Manager

Urban Air Bloomingdale – Bloomingdale, IL 60108

$65,000+ a year – Full-time

Position Profile

The General Manager is the culture leader in the Urban Air Adventure Park, ensuring the team has the knowledge and resources needed to maintain focus on the Urban Air core values. This position oversees all Manager-on-Duty and day-to-day operational functions as well as manages all programs, promotions, and business development activities. Including developing and implementing processes, ensuring a safe and functional operating environment for the team and Guests, and consistently working to improve the guest experiences and operational efficiency. The General Manager leads the management team, providing coaching and development opportunities to Team Members at all levels. Also, this position is responsible for budget preparation and management, fund expenditures, developing strategic marketing and sales initiatives, as well as invoice, supplies, and vendor requirements.

Qualifications

• Education: Bachelor’s degree or commensurate experience preferred
• Previous experience as a manager in a Guest-facing environment
• Proven ability to prepare and manage a budget
• Proven ability to motivate a team and drive culture to create results
• Previous sales and marketing experience, familiarity with leagues and tournaments is a plus
• Previous cash-handling experience is required
• Ability to solve problems under pressure while maintaining a fun, friendly environment
• Previous management experience with new-to-the-workforce, part-time staff
• Ability to work nights and weekends
• Has an entrepreneurial mindset
• Holds him/herself and others to high standards
• Coaches and develops people
• Is passionate about and involved in the community
• Responsibilities
• Motivate the team and drive Urban Air culture within the park

• Function as the Manager on Duty (MOD) (see below), and confidently function in and train all Team Member roles and responsibilities
• Adopt and maintain Urban Air standards, policies, and procedures at all times; including but not limited to Waiver (Participant Agreement) Policy, ASTM standards, court rules, Guest service, food safety, etc
• Provide the team with a welcoming and mutually supportive work environment
• Resolve Guest service issues with discretion and professionalism
• Ensure Team Members are knowledgeable about all products, programs and promotions offered * Oversee team hiring, training, HR documentation, and evaluations
• Manage payroll percentages and budget while also scheduling and payroll processing responsibilities.
• Prepare and manage to a budget
• Establish a master calendar that includes all marketing events, promotions, special events, etc.
• Execute and drive results on goals established by the Franchise Partner, submit reports in established timeframes
• Maintain, plan and execute on approved in-park programming (Toddler Time, Dodgeball Leagues, tournaments and Ultimate Dodgeball Championship)
• Schedule, evaluate and coach park management team
• Prepare scheduled deposits, manage pick-up or drop-off process, conduct weekly audit of the safe and maintain petty cash funds
• Evaluate and implement operational best practices
• Oversee facility mail and bill processing; Manage or coordinate QuickBooks data entry under direction of Franchise Partner(s)
• Schedule regular meetings with the management team and Team Members to provide updates, conduct training, request feedback and share new information
• Review closing reports to ensure compliance
• Coordinate with the Urban Air Corporate Office in rollout of approved training, promotions, programming
• Monitor and update all facility signage, registration forms, and fliers
• Coordinate with the Urban Air Corporate Office to add coupons, discounts, inventory items, or other items to the system as needed
• Provide staff with a welcoming and mutually supportive work environment
• Understand competitive landscape, pricing, and offerings
• Other duties as assigned

Manager on Duty Responsibilities The Manager on Duty role is essential to the success of Guests experiencing Urban Air’s core values. It includes performing a variety of duties, including opening and closing responsibilities such as assigning tills and preparing deposits, ensuring staffing is adequate to support Guests and programs, conducting pre-shift meetings with the team, managing cleaning responsibilities, etc. Also, the MOD is tasked with ensuring the park is a safe and Fun environment by conducting park walks to support the team, interact with Guests and observe and fix any problems with courts and system operations.

Job Requirements The minimum qualifications for the General Manager position are:

• Minimum of 2 years’ experience in a management or leadership position
• Proven track record in delivering financial results
• Proven track record of building a cohesive team and facilitating goal accomplishment
• Ability to inspire team members and to create a culture of care and accountability
• Proven track record of positive team member satisfaction scores
• Commitment to exceptional guest service
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Aptitude in financial management, financial reports and analysis
• Excellent leadership skills with a hands-on, lead-by-example work style
• Legal Makes Us Say

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Work days, nights, and/or weekends as required
• Work in noisy, fast paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Must have regular and predictable attendance
• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.
• OK, now that "Legal" is over, how could you not want to work here!

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health savings account
• Paid time off

Schedule:

• Holidays
• Weekends as needed

Work Location: In person