Computer Technician (Help Desk)

Viking Client Services provides payment processing, recovery, claims management and collection services to clients across the country. For over 50 years Viking has been providing trusted leadership and innovative solutions in a demanding industry.

We are looking for a full-time Computer Technician (Help Desk Support) to work on siteto support end users and execute IT requests . Flexibility on work schedules, as this position requires occasional night &/or weekends.

Additional responsibilities in this role include:

• Take helpdesk calls from internal customers
• Working closely with more senior staff, resolve or escalate end-user help requests
• Log work activities and report negative trends or anomalies
• Work within a team to advance IT infrastructure projects
• Working from documentation, install, configure, and deploy workstations

Qualifications:
Associates degree in Computer Technology or comparable experience

Other Skills:

• Familiarity with Microsoft Enterprise and Commercial software suites including some or all of Office, Windows 10/11, Windows Server, Active Directory, and related products.
• Strong writing/clerical skills, whether in a professional or educational setting a plus
• Working familiarity with common desktop hardware and software configuration.
• The ability to work within a team, attention to detail, etc.
• Being an enthusiast/hobbyist in computer systems strongly desirable, including PC building, home lab setup, or other enthusiast networking.

This position will be a combination of onsite and remote work

Viking Client Services offer's full benefit package with includes a work-life balance schedule, comprehensive compensation package which includes vacation, medical, dental, vision insurance, short term, long term disability, life, accident insurance, mental health and 401(k) with employer match. In addition, we have a casual dress attire everyday, on-site cafeteria and fitness center, and offer a collaborative work environment.

Local candidates only as this position does require to work on site at our office in Eden Prairie, MN

www.vikingservice.com