Bilingual Welcome Services Coordinator & Client Services Navigator

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Centre reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.

POSITION SUMMARY

Reporting directly to the Senior Manager of Welcome Services, the role of the Bilingual Welcome Services Coordinator &Client Services Navigator is integral for the Welcome Hub at The Center. This position is the primary point of contact for community members, whether they visit in person, or reach out via email or phone. The Bilingual Welcome Services Coordinator &Client Services Navigator assess the needs of clients through the "How Can We Support You" approach and guide them toward any available internal or external resources, services, or referrals that can address their needs. This position includes facility opening and closing, routine interior and exterior facility monitoring and upkeep, assistance with room scheduling and usage, continuous auditing of external resource referrals, collaboration with other organizations, enforcement of Center policies and procedures, supervision of main-level common areas, Cyber Center, patio and parking lot environments, assistance with training of Welcome Team volunteers, and other reasonable duties as assigned.

PRIMARY ROLES & RESPONSIBILITIES:

• Responsible for addressing all client questions/concerns, resource referrals, client service requests, space utilization, select service scheduling, and handling client support issues that may require elevation to greater needs assistance (i.e., crisis intervention, building/team safety & security, ).
• Assist in daily Welcome Services tasks and
• Answering and transferring phone calls, voicemails, and emails.
• Facility opening and evening closing, including required Saturday hours.
• Routine interior and exterior facility monitoring and upkeep.
• Internal and external room scheduling and usage.
• Continuous auditing of external resource referrals and Community Bulletin Board Ads
• Maintaining the electronic Welcome Hub information portal (TV screens).
• Enforcement of Center policies and
• Supervision of Cyber Center, waiting room, main-level common areas, patio, and parking lot environments,
• Assist in the guidance and training of Welcome Team
• Proficiency in both English and Spanish, with the ability to read, write, speak, and translate in both languages.
• Other reasonable duties as assigned.

Required Qualifications:

• Education and/or Experience: Two years of customer service experience. Prior experience working in the LGBTQ+, HIV, or social justice community is required, preferably in a non-profit setting.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office, particularly Word, Outlook, Excel, PowerPoint, and Teams.
• Other Skills:
• Must have excellent interpersonal communication skills and the ability to manage multiple tasks with shifting priorities.
• Must understand trauma-informed, client-centered care with the ability to recognize crises and provide de-escalation strategies, when necessary.
• Must demonstrate competence in working with a variety of populations. Those with lived experience as a member of a historically under-served community (i.e., communities of color, LGBT communities, immigrant communities, etc.) are strongly encouraged to apply.
• Language Skills: Verbal and written fluency in English and Spanish is required.

preferred QUALIFICATIONS:

• Education and/or Experience: An associate degree. Related experience can be substituted for the educational requirement on a year-for-year basis.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00 to $25.00 and is commensurate with experience. This is a Full-Time Regular Non-Exempt
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Group Term Life Insurance, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.