Client Service Coordinator

Job Summary:

Provide customer service and sales support to Epic Retailers and Manufacturers, focused on processing orders, maintaining data integrity, and effectively communicating and collaborating internally and externally.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Customer Orders & Support
• Sales Administration Support
• Reporting & Recordkeeping
• Other Administrative Duties

Core Functions:

Customer Order & Support

• Receive orders via email or EDI to be entered into AFS Telus system for processing.
• Process customer orders and finalize purchase orders.
• Communicate with clients as necessary to ensure accurate and timely delivery of orders.
• Validate customer, pricing, and promotional data during order entry process.
• Provide purchase order information to Epic accounting team as requested.
• Manage, process, and reconcile claims and deductions in a timely manner to keep clients trade financial statements current.
• Track and inform customers of item forecasts for upcoming promotions.

Sales Administration & Support

• Maintain Notice of Promotional Allowance (NOPA) Planner data integrity
• Enter NOPAs into both customer and vendor proprietary systems
• Process paperwork for new items in various proprietary systems
• Submit check requests for vendors.

Reporting & Recordkeeping

• Maintain AFS Telus database relating to pricing, promotions, etc.
• Maintain accurate data specific to order revisions, order date changes, product shortages, or other items relating to the life cycle of a purchase order.
• Create ad hoc sales reports, as needed to support the business.
• Maintain SharePoint Database of customer and sales records for business use.

Other Administrative Duties

• Timely communication requirements including email and telephone.
• Act as a liaison between vendors and buyers.
• Attend and participate in all scheduled company meetings.
• Other duties as required.

Education and Experience:

• High school diploma or equivalent required.
• 1-3 years of Customer Service experience required.
• 2+ years of experience in retail (food & beverage specific) or food brokerage industry.

Physical Requirements:

• Prolonged periods of sitting – 80% of the time.
• Ability to change positions between sitting, squatting, standing and kneeling on an occasional basis.
• Occasional lifting and moving up to 10 pounds from one location to another, sometimes several feet away from each other.
• Regular use of hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
• Specific vision abilities required by this job include close vision and ability to see objects, information on computer screens, and/or view written information, from distances of 20-40 feet.
• The employee frequently is required to communicate with co-workers and/or customers and must be able to accurately exchange information.

Tools and Equipment:

• Regular operation of computers and technological tools.
• Microsoft Office Suite
• AFS Telus

Work Environment:

• Duties are typically performed in an office environment with moderate noise.
• Hazards are only those presented in a normal office environment.

Required Skills/Abilities:

• Ability to report to work in a punctual manner consistently.
• Ability to write clear and concise correspondence.
• Ability to accurately exchange information.
• Excellent interpersonal and customer service skills.
• Ability to be able to operate autonomously, with strong personal drive for results.
• Ability to effectively present information in one on one or group situations.
• Ability to read and comprehend simple to sometimes complex instructions, correspondence, and memos.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• CPG, Food & Bev Retail, or Food Brokerage Industry: 2 years (Required)

Ability to Relocate:

• Irvine, CA 92618: Relocate before starting work (Required)

Work Location: In person