Client Services Associate (Remote, Must Reside In San Antonio, Tx)

Carebox Clinical Trial Navigation Services

20 years ago, Carebox pioneered a groundbreaking patient-centric approach to helping patients and families learn about clinical treatment options for their conditions, while simultaneously helping pharmaceutical and biotechnology companies bring new treatments to market with successful enrollment in their clinical trials. Over the years, over 500,000 patients have benefitted from our Clinical Trial Navigation services.

Today, we offer these Clinical Trial Navigation services to tens of leading pharma companies (such as AstraZeneca and Bristol Myers Squibb), academic medical research centers (such as UCLA Health and Moffitt Cancer Center), and patient advocacy groups (such as Stand Up to Cancer). Many of our partners are focused on treatments for cancer (oncology) – but we also address many other conditions including: Crohn’s, Lupus, Huntington’s, Alzheimer’s, and the list of conditions we support is dynamic.

Our Clinical Trial Navigation Services are delivered using a mix of technology solutions, data curation, and personalized navigation services over the phone and email to patients, families, caregivers, and healthcare professionals.

The Role of a Client Services Associate
As a Client Services Associate, you are part of an outstanding team of professionals working towards a common goal of connecting patients to clinical trials. This role works behind the scenes to support the various services we provide on behalf of our partners. Your responsibilities include:

· Assist with site data issues

· Assist with referral follow ups

· Assist with patient escalations

· Other one-off assignments

In your onboarding and training, which typically takes 2-3 weeks, you’ll learn about our partners and services as well as our specialized software.

Why This Is a Great Opportunity
Every day as a Client Services Associate, you will indirectly help people looking for treatment options for themselves, loved ones, or those in their care. Being a part of our team is uniquely rewarding and makes an incredible difference in the lives of people, each and every day. This is an entry level position with lots of opportunity for growth.

Who We Are Looking to Hire
We are looking for someone who has read through this job description carefully and feels the role of Client Services Associate can bring out the best in their skills and passion.

Being a Client Services Associate requires an excellent service orientation, maturity, and high attention to detail.

While there is no substitute for experience you will gain with time, being a quick study and being able to multi-task and handle dynamic environments is also key to success.

We are a small, growing company where every individual can have a great impact. The environment is dynamic and the ability to adapt to changes is important.

What the Role Requires
We are looking for full time staff, Monday – Friday.

A college degree (BA or higher) is required.

Position is remote but you must reside in San Antonio, TX and be available for occasional in-person meetings. Manager is local.

Some key characteristics of successful Client Services staff, include:

· A quick study and very detail-oriented.

· Technology savvy, good typing skills, and comfortable using multiple software applications such as Microsoft Excel and Word, phone and email systems.

· Multi-tasking under pressure, including the ability simultaneously interact with someone and use data-entry applications, look things up, manage interrupts, etc.

· Excellent written and oral communications – personable, professional, and compassionate.

· Team player

· Problem solver

Physical and Mental Requirements of the job include repetitive motion, communicating, copying, and analyzing.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Location:

• San Antonio, TX (Required)

Work Location: Remote