Address
Form of workAs a member of the Product Support team, you work closely with cross-functional teams in all departments to improve both the internal and external User experience. You will interact with Lendions daily to understand their challenges and work with the Product Team to resolve them.
You are critically important to Lendio as the Product Team continues to build various product offerings for Lendio's customers.
What you will own:
- Troubleshoot + resolve challenging issues
- Document steps to reproduce issues
- Create and maintain resources to enable users to solve common errors on their own
- Prioritize bug escalation with Product Management
- Manage permission and role assignments
- Assist with Bulk Actions as needed
- Assist with feature testing for upcoming releases
- Assist with training on new and existing features
- Proactively work with users to find ways to improve all of Lendio's product offerings.
What you'll need to be successful:
- Proactive
- Hungry to continually learn
- Empathy for the Users you serve
- Customer-first attitude
- Creative problem solving
- Knowledge of relational database queries/manipulations
- Familiarity with APIs
- Familiarity with at least 1 backend language (i.e., PHP, Java, python)
Pay Range:
$50,000 or greater depending on experience
Benefits
- Be part of a high-performing, collaborative team, and have fun at work each day
- Competitive pay
- A full suite of traditional benefits
- Untracked PTO (Paid Time-off)
- 401(k) with company match
- Company-contributed HSA
- Onsite gym and standing desks
- Wellness program
- Discounted cellular plans
- Company-contributed travel benefit
Get to know Lendio:
Lendio is the nation's leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.
Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America's smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives-an employee-contribution and employer-matching fund, in partnership with KIVA-provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.
Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
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