Mining Technology Support Specialist

Duties & Responsibilities:

• Install and calibrate new on-board system hardware and software, including registration and commissioning of technology enabled systems.
• Diagnose, maintain and support on-board and infrastructure hardware, including support of GPS receivers and off-board and on-board radios.
• Report major issues to the Cat Technology group and follow through containment and permanent corrective action.
• Support new users and staff (operators and office personnel) on current and updated product (including on-site troubleshooting and maintenance).
• Distribute and install software upgrades to the office and on-board systems including firmware updates to GPS receivers and radios.
• Provide support repairs and insure service reports and all pertinent repair information is provided and parts retained for both revenue and warranty repairs.
• Provide customer support as outlined in any Technology Support Agreements assigned.
• Train new users and office support personnel.as required and directed.
Write and modify Technology user reports as required and directed.

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ADDITIONAL RESPONSIBILITIES:

• Work varying shifts and overtime as business needs arise.
• Enable Wheeler Machinery to achieve its objective of Safely Home. Everyone. Every Day.™ by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
• Support others in the Equipment Solutions group who may need assistance from time to time.

KNOWLEDGE, SKILLS & ABILITIES:

• Technical experience with electrical troubleshooting, as well as mechanical systems.
• Ability to interact effectively in multi-disciplined, multi-cultural team environment including working with customer mining engineers, and personnel in planning, operations, maintenance and human resources and company parts, service, sales and support personnel.
• Knowledge of common computer software applications, including some experience with CAD based design software, PC networking and troubleshooting.
• Provide accurate, timely and complete product resolution as it may relate to servicing, or maintaining the technology product.
• Effectively participates as part of team, assisting where appropriate and requesting assistance when needed.
• Achieves customer focus by delivering high quality, cost effective service.
• Adheres to company policies, procedures and practices.

Required Qualifications:

• High School and 1 or 2 years technical college course load.
• Minimum of two (2) year’s experience or equivalent formal education in mining applications.
• Ability to read and understand materials commonly used in the job function.
• Strong verbal and written communication skills.
• Courses in basic electrical/instrumentation and technical writing/presentations.
• Professional attitude and appearance consistent with position and responsibilities.
• Self-motivated and detail oriented; work with minimum supervision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)