Guest Relations Representative

What you get to do:
As a Guest Arrival Ambassador in Guest Relations and/or the Welcome Center, you will be assisting our guests at the Guest Relations windows with redemption of season passes, as well as reconciling any guest issues or concerns. You will:

• Present a welcoming experience to guests while promoting company products, providing park information, and solving guest concerns

• Consistently interact with guests while maintaining a professional demeanor and providing exceptional guest service

• Work to resolve complex guest concerns seeking a win-win solution within company guidelines and strategic objectives. Handle guest concerns (complaints, compliments, lost & found, EZpay)

• Process Season Passes, tickets, and upgrades

• Sell, process, and enter reservations for Dining, Magic Queue, and Special Events

• Communicate with other departments and locations to ensure guest satisfaction

• Answer general park information and sales product questions

• Performing the duties of the Guest Arrival Ambassador; will still occasionally be required to work at the Turnstiles or in Parking

What it takes to succeed:

• Preferred proficiency in Online Order Management and/or Point of Sale systems

• A passion for customer service

• Excellent multi-tasking and time management skills

• Outstanding communication abilities; Active listener with the ability to anticipate guests’ needs

• Ability to promote and ensure a safe and secure environment

• Flexibility to perform varied duties

What else is important:

• At least 16 years of age

• High School Diploma preferred

• No significant performance deficiencies within a 1 year period

• Must be able to lift, push, pull and/or carry up to 50 lbs

• Position engages in extensive walking and standing throughout entire work shift

• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

• Perform cleaning duties, including use of cleaning chemicals

• Must be willing to comply with all SEA grooming guidelines and employment standards

• Must be able to work indoors and outdoors, in varying weather, to include extreme heat and extreme cold

• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement

• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations

• Ability to successfully complete all legal, company and department training requirements within established timelines