It Tech Support Specialist Level I

Job Description
IT Support Specialist Level I
Travel: 50%
Benefits:

• Free Health Insurance option
• Competitive Benefits Package
• 401(k) with Company Match
• Paid Time Off

Job Objective:
The IT Tech Support Specialist serves as the technical liaison between field associates and the IT department for purposes of prompt incident resolution. The IT Tech Support Specialist is expected to provide technical support for any IT issues that arise.
Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.

• Provide day-to-day support on a range of RelaDyne-specific cloud and on-premise hardware and software applications and other related enterprise applications to This will include, but is not limited to the following:
• Trouble Ticket Management
• Microsoft Office365 Administration
• Active Directory
• PowerShell scripting
• Network Troubleshooting
• Microsoft Office Suite
• Microsoft SQL Server
• Windows Operating Systems
• Sage/DM2 ERP and related systems
• Security software and hardware
• Telephony
• Citrix XenApp Receiver
• PCI Compliance

• Hardware support including, but not limited to PCs, laptops, printers, copiers, scanners and associated peripherals required to run the business.
• Consistently document and troubleshoot any reported issue.
• Develop and maintain strong relationships within IT department.
• Possess a solid understanding of Corporate and IT policies and procedures.
• Demonstrates a high level of "creative thinking" in troubleshooting techniques.
• Demonstrate the ability to troubleshoot and resolve many issues independently or with minimal assistance.
• Escalate incidents as necessary to appropriate associate or department within Company.
• Begin to develop project management skills by participating in IT projects.
• Excellent written and verbal communication skills.
• Possess excellent customer service and follow-up skills.
• Demonstrate the ability to multi-task
• Help facilitate the Incident Management process, to include internal and external communication and liaise with level 2 3 tier resources for determining root cause.
• Potential involvement in testing new technologies or software
• Collaborate with IT staff to learn and support system

Other:

• Represent the company in a professional manner at all times ensuring quality customer
• Abide by all policies, rules, and regulations of the company including all safety rules, regulations, and procedures.
• Support corporate programs, goals, and initiatives of the
• Work outside standard business hours as needed, to include weekly on-call rotation as
• Moderate travel for initial training period (10%). After training, some travel, as
• Preferred location is RelaDyne Headquarters; however, the job can be virtual with some travel, so relocation is not a requirement.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Ability to meet deadlines and manage multiple tasks
• Good interpersonal skills
• Accuracy and attention to detail
• Strong organizational and time management skills
• Excellent problem-solving, analytical and evaluative skills
• Must work well in a team environment
• Self-motivated / self-managing
• Ivanti Service Desk experience a plus
• Microsoft Office365 Administration is a plus
• Working knowledge and experience with TCP/IP
• Proficiency with Microsoft Office suite
• Windows Active Directory Administration preferred
• Network Administration experience
• Preferred experience with Adobe and Visio
• Provide excellent customer service
• Positive attitude