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Form of workJob Description
Are you looking for a challenging role that provides development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you as Client Experience Manager!
Right at Home is the premier provider of non-medical home care in Southern Arizona. With offices in Tucson, Green Valley, & Sierra Vista we serve clients throughout the area, helping older and disable adults remain safely and independently in their own homes. Our mission is to improve the quality of life for those we serve. We accomplish this through our focus on delivering a "best in home care" experience through our RightCare approach: The RIGHT PEOPLE, doing the RIGHT THINGS, in the RIGHT WAY, for the RIGHT REASONS! Learn more about us by visiting our web site at www.RAHsouthernAZ.com
The Client Experience Manager plays a substantial role in the day-to-day operations of Right at Home.
- Are you looking for a challenging role that allows you to lead a team of caregivers, ensure the highest standards of caregiving service, and assist seniors and their families navigate the aging journey?
- Are you organized, good with details, and have solid follow-through skills?
- Are you compassionate, caring, kind and committed?
If so, Right at Home has the opportunity for you as the Client Experience Manager in our TUCSON OFFICE!
This is a full-time position 40-50 hours per week. Typical business hours will be Mon-Fri, 8a-5p but this job will require regular evening and weekend hours.
You will work from our TUCSON location at 7371 E Tanque Verde Rd, but will spend substantial time in the field visiting clients, introducing caregivers to clients, training & supervising staff, attending community events, supporting community partnerships, etc.
Primary Duties
Your primary accountability will be to ensure our clients and caregivers both have extraordinary experiences receiving care from or working for Right at Home.
You will also support the additional areas listed below and serve as the backup on-call manager on a rotational basis with other members of the office team.
§ Recruiting and interviewing caregivers.
§ Training and supervision of caregivers.
§ Ensuring successful onboarding process for caregivers.
§ Employee recognition and overall satisfaction.
§ Ensuring clients are delighted with the care they are receiving and having an extraordinary experience.
§ Conducting client-caregiver introductions.
§ Assisting with scheduling client/caregiver shifts.
§ Building relationships of trust with community partners and referral sources.
§ Serving as the backup on-call manager on rotational basis with other members of the office/management team.
Core Competencies
§ Verbal Communication
§ Listening
§ Likability
§ Decision-making & Judgment
§ Customer Focus
§ Coaching & Training
Ideal Candidate
§ Must demonstrate TEAMWORK and URGENCY while juggling multiple priorities and projects - this includes willingness to conduct client visits outside of normal business hours on a regular basis.
§ REQUIRED: Experience working as a Certified Caregiver/CNA/PCA caring for older adults.
§ REQUIRED: Experience in a supervisory or training role, particularly in the health care or senior care space.
§ Familiar with in-home care delivery.
§ Solid commitment to the company’s mission.
§ Must be flexible and able to work in the dynamic environment of a rapidly growing company, including working some evening and weekend hours as needed.
§ Consistent attendance and punctuality.
§ RESOURCEFUL, ENGAGED, and PROACTIVE
§ Strong customer service and interpersonal skills – HIGH EMOTIONAL INTELLIGENCE.
§ Maintain a PROFESSIONAL and POSITIVE attitude.
§ Ability and willingness to follow company procedures and pre-defined processes.
§ Excellent communication skills.
Other requirements
§ Documentation of eligibility for work in the United States
§ Valid driver's license
§ Clean motor vehicle record
§ Pass criminal background check
§ AZ DPS Fingerprint Clearance Card (can obtain)
§ Pass drug screening (no medical marijuana)
§ First Aid & CPR certification (training provided)
§ Negative TB results (can obtain)
Pay: Starting salary $40,000+ per year + Bonus
Benefits
§ Change lives every day!
§ Awesome team environment.
§ Casual dress every day.
§ Health, Dental, Vision, Life Insurance, and more!
§ PTO & Paid Holidays
§ Company Car
§ Lucrative Bonus Plan
