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SalaryWe’re looking for a Customer Success Manager to join our growing Client Success team.
Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project-oriented? Do you enjoy helping people further their businesses by designing and executing bespoke digital marketing strategies? Do you want to play a pivotal role in the success of a client’s entire lifecycle? If so, we’d love to speak with you!
As a CSM, you are a brand ambassador for Luxury Presence, an agile project manager and a strong account manager who owns a customer’s entire journey from sales to renewal.
Your First Mission: To foster a relationship with your client through understanding their business, brand, and marketing vision and turning that knowledge into action.
Your Second Mission: Retain & expand your clients through driving value & results.
Your Philosophy: To create a raving fan of every person that crosses your path.
Your skills will be put to the test as you manage a book of previously launched clients through their annual marketing strategy. Throughout the client's life cycle you will consistently exceed KPIs focused on speed, value and retention. This is a challenging and highly visible role in the company where you will be entrusted with our most important client relationships. Only those who love optimizing processes, enjoy serving clients, and have exceptional pride in their work need apply.
You’re Good At:
- Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations
- Collaborating, working across departments to clearly communicate deadlines and expectations
- Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes
- Managing a portfolio of clients (60+)
- Expanding revenue through upsells
- Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients
- Results-oriented work. Serving clients’ interests is always top of mind
- Anticipating and understanding client vision, translating them into actionable next steps
- Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
- Identifying problems and proposing solutions
You Have:
- 2+ years experience in Client Management, Account Management, or related role
- Working knowledge of SEO, Social, Content and/or Paid Media
- A track record of results-oriented success built on data and analytics
- Prior success as a result of your innovation
- Previous success working in fast-pace, high-volume environments and delivering every time
- Previous experience with platforms like Squarespace, Shopify, WordPress etc.
- Enthusiasm, competitive spirit, friendly and sunny disposition
- An interest in the real estate industry (a passion is a plus)
You crush:
- Navigating difficult situations
- Adapting to client business needs and personality
- Clear and persuasive with communication
- Draw people in with your excitement and can-do attitude
- Removing roadblocks for client and team members
- Working efficiently and hitting deadlines
- Don’t take yourself too seriously
Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.
Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 9,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.
The Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors.
Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
